ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - PC refuses to move from bios splash logo after upd
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

PC refuses to move from bios splash logo after upd

 Post Reply Post Reply
Author
Message
Ryzenating View Drop Down
Newbie
Newbie


Joined: 13 Jul 2019
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote Ryzenating Quote  Post ReplyReply Direct Link To This Post Topic: PC refuses to move from bios splash logo after upd
    Posted: 13 Jul 2019 at 9:18am
I'm trying to install a 3700x onto my AB350 Fatal1ty Gaming K4. I've installed bioses:
3.4
5.4
5.8

With my 1600x still in the socket, I updated from 5.4 to 5.8. After it reboot, it just got stuck there. It just shows the ASRock logo, press f2/del/f6 and whatnot. None of my keyboard presses do anything. Afaik, it said the update to 5.8 was a success. So I don't know what's wrong. I can't get into the uefi at all, so there's no way for me to try and revert it.

I thought the problem would go away if I install the 3700x in. But the problem still persists.
Back to Top
Ryzenating View Drop Down
Newbie
Newbie


Joined: 13 Jul 2019
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote Ryzenating Quote  Post ReplyReply Direct Link To This Post Posted: 13 Jul 2019 at 9:46am
I've attempted to clear the cmos multiple times btw. None have helped.

Moving the ram around produces the same result. It just goes to the same logo with the "options", but doesn't progress any further. I have the tiny speaker installed, but there are no beeps.
Back to Top
Jakob84 View Drop Down
Newbie
Newbie


Joined: 12 Jul 2019
Status: Offline
Points: 14
Post Options Post Options   Thanks (0) Thanks(0)   Quote Jakob84 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Jul 2019 at 10:31am
the bios for the new chips are horrible...

i also have problems with my x470 thaichi and 3700x... especially with ram compatability. but i can use the system at least.

Not much to do but wait i think... you have any postcode readout?=
Back to Top
Ryzenating View Drop Down
Newbie
Newbie


Joined: 13 Jul 2019
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote Ryzenating Quote  Post ReplyReply Direct Link To This Post Posted: 13 Jul 2019 at 10:41am
I managed to get it to boot. It turns out that it was the pcie sata expansion card preventing it from going. I have removed it, but now my new problem is how do I install it back? Reattaching the exp card just adds the same problem back. My drive slots are already full, so I can't really just plug the drive in somewhere else.
Back to Top
Ryzenating View Drop Down
Newbie
Newbie


Joined: 13 Jul 2019
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote Ryzenating Quote  Post ReplyReply Direct Link To This Post Posted: 13 Jul 2019 at 2:00pm
I'm pretty sure the bios just plain broke compatibility. I can physically insert just the card in the slot, and it will boot fine. But the moment I plug a drive in, it just gets stuck at the logo. I've swapped many drives and cables, and nothing works.
Back to Top
JBG84 View Drop Down
Newbie
Newbie


Joined: 04 Jul 2018
Status: Offline
Points: 35
Post Options Post Options   Thanks (0) Thanks(0)   Quote JBG84 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Jul 2019 at 7:38am
Originally posted by Ryzenating Ryzenating wrote:

I'm pretty sure the bios just plain broke compatibility.


I would agree with that.

Just be patient and hope a future BIOS is better. In fairness to ASRock I don't think the mboard guys got much time with the new BIOS's. It's on AMD too for better microcode supporting non X570 chipset.

BUT! Do ASRock hold back the release of Gen 3 Ryzen BIOS support until it's solid and stable, or do they push it quick to the consumer to compete with the other mobo vendors so they aren't the odd ones out and just hope for the best?

I would say their brand reputation would actually GROW if anything holding it back ensuring quality but,... sadly corporate felt otherwise.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.094 seconds.