ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - B360M Pro4 Audio Driver issues
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

B360M Pro4 Audio Driver issues
 Post Reply Post Reply
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
alexhob123 View Drop Down
Newbie
Newbie


Joined: 23 hours 22 minutes ago
Status: Offline
Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote alexhob123 Quote  Post ReplyReply Direct Link To This Post Topic: B360M Pro4 Audio Driver issues
    Posted: 23 hours 5 minutes ago at 7:41am
i have downloaded the Realtek high definition audio driver ver:6.0.9231.1 but when I restart my computer I can't hear anything and my mic won't work either i have tried everything but nothing seems to be working i have tried

uninstall and reinstall
tried realtek version from realtek website that worked but audio console was not supported
stopping services.scs for Realtek Audio Universal Service for audio console
i did get audio working with 6.0.9520.1 but audio console couldn't connect to rpc service

I don't know what else to do
Back to Top
alexhob123 View Drop Down
Newbie
Newbie


Joined: 23 hours 22 minutes ago
Status: Offline
Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote alexhob123 Quote  Post ReplyReply Direct Link To This Post Posted: 22 hours 52 minutes ago at 7:54am
i'm now on 6.0.1.8186 but realtek audio console says it does not support this machine with the version i have i getting really annoyed right now i just want to have a fully working realtek audio driver that doesn't have any problems and can get realtek audio console working as well instead of getting messages pop up like could not connect to rpc service and does not support this machine with the version and that plays audio

my motherboard is an ASRock B360M Pro4

i downloaded this version

Realtek high definition audio driver ver:6.0.9231.1

https://www.asrock.com/MB/Intel/B360M%20Pro4/index.asp#Download

but if install it i can't hear anything or my mic go up when i talk into the mic

anyway to fix this i have tried everything like install and reinstall change services.msc and startup app set correctly but nothing seems to work

i got the version i am on now from the realtek website but it is from 2016
Back to Top
alexhob123 View Drop Down
Newbie
Newbie


Joined: 23 hours 22 minutes ago
Status: Offline
Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote alexhob123 Quote  Post ReplyReply Direct Link To This Post Posted: 22 hours 50 minutes ago at 7:56am
i have realtek audio console installed but everytime I open the app it always comes up with Cannot connect to RPC service.

The solutions I've attempted:

Install all Windows updates including optional updates

Audio troubleshooting

Switch DCOM, RPC, and RPC Locator services to Automatic

Update all drivers from device manager

Uninstall all Realtek drivers and reinstall

reinstalled through the download from ASRock B360M Pro4

Add legacy hardware and install Realtek from there (this gives blue screen of death)

i'm on windows 11 and i have tried everything
Back to Top
alexhob123 View Drop Down
Newbie
Newbie


Joined: 23 hours 22 minutes ago
Status: Offline
Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote alexhob123 Quote  Post ReplyReply Direct Link To This Post Posted: 7 hours 43 minutes ago at 11:03pm
i just going to use the audio from realtek website but it's from 2016 but i can hear things with this version
Back to Top
alexhob123 View Drop Down
Newbie
Newbie


Joined: 23 hours 22 minutes ago
Status: Offline
Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote alexhob123 Quote  Post ReplyReply Direct Link To This Post Posted: 7 hours 40 minutes ago at 11:06pm
if I try any other versions i can't hear anything but if I uninstall the driver then restart the computer it shows a version from this year which I can hear stuff on my computer
Back to Top
alexhob123 View Drop Down
Newbie
Newbie


Joined: 23 hours 22 minutes ago
Status: Offline
Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote alexhob123 Quote  Post ReplyReply Direct Link To This Post Posted: 7 hours 13 minutes ago at 11:33pm
my brother says to just use a version that works and not the one I am using from

https://www.asrock.com/MB/Intel/B360M%20Pro4/index.asp#Download

and will work with realtek audio console if I can get it to work and have it say could not connect to rpc service. i don't know how to fix this error by the way i have tried what a lot if youtube videos have said by searching for could not connect to rpc service windows 11 but nothing seems to fix it
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 31378 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 7 hours 12 minutes ago at 11:34pm
Sorry, I don't use Windows 11 so I can't offer any real help here. I have been on
Linux for years now.
Back to Top
alexhob123 View Drop Down
Newbie
Newbie


Joined: 23 hours 22 minutes ago
Status: Offline
Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote alexhob123 Quote  Post ReplyReply Direct Link To This Post Posted: 7 hours 5 minutes ago at 11:41pm
oh okay thanks anyway
Back to Top
alexhob123 View Drop Down
Newbie
Newbie


Joined: 23 hours 22 minutes ago
Status: Offline
Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote alexhob123 Quote  Post ReplyReply Direct Link To This Post Posted: 4 hours 38 minutes ago at 2:08am
got it working now i used Driver Store Explorer (RAPR) and removed all realtek audio related entries including components and extensions under the sound, video and game controllers and then shut down my computer then downloaded the driver from https://www.asrock.com/MB/Intel/B360M Pro4/index.asp#Download installed it restated computer and now audio works and realteck audio console works as well so all sorted and working
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 31378 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 4 hours 27 minutes ago at 2:19am
Awesome, glad to hear it. Using a driver cleaner is always a good idea when you
are running into gremlins with something like this. Old registry entries and left
over files can really mess you around.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.109 seconds.