My AsRock Rack ALTRAD8UD was DOA :(

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   Hi! My Ampere Altra Q64-22 + AsRock Rack ALTRAD8UD does not POST or power on.

I've stripped the board of everything but two sticks of known-good RAM and the CPU. I've also tried two known-working power supplies. I also tried manually clearing the CMOS. I also measured the CMOS battery, and it's reading 3V DC, as expected.

IPMI via OpenBMC works fine, I get a ping and can open the web UI, but the Power status in the web UI is "unknown" no matter what I do, with the CPU installed in the motherboard. Every sensor and health check in the web UI passes. I just cannot get it to power on no matter what I do (even tried manually bridging the front panel connector power pins), and there's no VGA output no matter what I do.

As an experiment, I even removed the CPU. Interestingly enough, the CPU health check passes with the CPU removed, AND interestingly enough, the Power status now goes to "green".

At this point, it's either the board or the CPU that is DOA. How can I further diagnose this? Is there anything I can do to help repair this at this point???

I really just want a working Ampere build, this is so disappointing to spend $1500 on parts, and it doesn't work. I thank you in advance for and really appreciate any help...

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Hydraulix989 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Jan 2024 Status: Offline Points: 50	Post Options Post Reply Quote Hydraulix989 Report Post Thanks(0) Quote Reply Topic: My AsRock Rack ALTRAD8UD was DOA :( Posted: 01 Jan 2024 at 8:54am
	Hi! My Ampere Altra Q64-22 + AsRock Rack ALTRAD8UD does not POST or power on. I've stripped the board of everything but two sticks of known-good RAM and the CPU. I've also tried two known-working power supplies. I also tried manually clearing the CMOS. I also measured the CMOS battery, and it's reading 3V DC, as expected. IPMI via OpenBMC works fine, I get a ping and can open the web UI, but the Power status in the web UI is "unknown" no matter what I do, with the CPU installed in the motherboard. Every sensor and health check in the web UI passes. I just cannot get it to power on no matter what I do (even tried manually bridging the front panel connector power pins), and there's no VGA output no matter what I do. As an experiment, I even removed the CPU. Interestingly enough, the CPU health check passes with the CPU removed, AND interestingly enough, the Power status now goes to "green". At this point, it's either the board or the CPU that is DOA. How can I further diagnose this? Is there anything I can do to help repair this at this point??? I really just want a working Ampere build, this is so disappointing to spend $1500 on parts, and it doesn't work. I thank you in advance for and really appreciate any help...

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 33173	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 01 Jan 2024 at 4:42pm
	Check the CPU contacts, both in the socket and on the CPU itself. It sounds like something is shorting in the socket. It could be a simple case of an improperly installed CPU. Make sure you have even pressure on all the mounting screws, not too tight either, they don't like to be torqued down too much as it can cause shorts.


anernest Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Mar 2024 Location: Texas Status: Offline Points: 15	Post Options Post Reply Quote anernest Report Post Thanks(0) Quote Reply Posted: 19 Mar 2024 at 10:46am
	Curious if you resolved this? I have the same issue on two separate ALTRAD8UD-1L2T boards. So far I've only tried to power it with a psu, but will try with 12V power

mestrade Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Apr 2024 Status: Offline Points: 15	Post Options Post Reply Quote mestrade Report Post Thanks(0) Quote Reply Posted: 12 Apr 2024 at 10:32pm
	Curious too if it was solved, I have exactly the same issue :/

Hydraulix989 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Jan 2024 Status: Offline Points: 50	Post Options Post Reply Quote Hydraulix989 Report Post Thanks(1) Quote Reply Posted: 16 Nov 2025 at 7:54am
	I did resolve it. Update the BMC and BIOS to latest, and then wait a REALLY long time for it to boot (~10 minutes to get to POST).

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