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(Solved)No video, just fans from C3758D4I-4L

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ndemarco View Drop Down
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    Posted: 17 Mar 2020 at 4:15am
Hello,

I'm building a NAS using C3758D4I-4L.

Memory: 2x Samsung M393A4K40BB1-CRC0Q
RDIMM 32GB 2Rx4 DDR4 2400 PC4-2400T 19200
ECC Registered

Memory inserted in blue positions.

Connections:
Memory x2
ATX power supply (from working system)
VGA monitor

Fans turn on, IPMI turns on and connects.
Can't turn power on - via header pins or via IPMI. No POST codes logged. Tried a second board. Tried memory in white connectors.

Memory appears to be correct per spec sheet. What is wrong?

Edited by ASRock_TSD - 23 Mar 2020 at 9:50am
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ndemarco View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ndemarco Quote  Post ReplyReply Direct Link To This Post Posted: 18 Mar 2020 at 3:40am
Hello? Anyone there?
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Xaltar View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 18 Mar 2020 at 3:23pm
Double check all the jumper settings in your manual and make sure they are all
set correctly and that a case open sensor etc isn't causing the power on option
to be disabled. Also, see if the system powers on with the RAM removed completely.
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ndemarco View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ndemarco Quote  Post ReplyReply Direct Link To This Post Posted: 18 Mar 2020 at 9:50pm
Hello.

No jumpers inhibit power on.
No messages in IPMI log.
Tried with no RAM.
IPMI power on event retries three times, then fails w/no logging.
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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 19 Mar 2020 at 7:34am
Sounds like it may not like the RAM, if the behavior changes without it. If you
have some spare non-ECC unbuffered RAM you could give it a shot with that.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ndemarco Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2020 at 8:46am
Tech support guided me through fully resetting the board. Once reset, the board started normally.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sle3pie Quote  Post ReplyReply Direct Link To This Post Posted: 13 Jun 2020 at 5:16pm
Hello, does anyone have the instructions for fully resetting the board, I have the same issue with this board. Currently have 1x Crucial Memory CT16G4RFD424A 16GB DDR4 2400 ECC Registered Electronic Consumer Electronics. I have installed it in the DDR4_A1 slot.
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