Can't turn on rx 6800 phantom gaming d LED

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   Hi
I wanted to keep the LED color fixed on one color with the ASRock polychrome sync program, but the program gave an error saying "No ASRock peripheral detected on this computer" and I could not change the LED color, on the official page of this product in the "FAQ" section was a firmware for LED. I downloaded it, which was compatible with this graphics card, but after running it, the color of the card suddenly became two colors, and after turn off/on the system, the light did not turn on.

With these definitions, please help me to solve this problem, thanks

   Computer specifications:
   Asus h610 m k
   ASRock rx 6800 phantom gaming d

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Alexmercer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Dec 2023 Status: Offline Points: 185	Post Options Post Reply Quote Alexmercer Report Post Thanks(0) Quote Reply Topic: Can't turn on rx 6800 phantom gaming d LED Posted: 23 Dec 2023 at 1:17pm
	Hi I wanted to keep the LED color fixed on one color with the ASRock polychrome sync program, but the program gave an error saying "No ASRock peripheral detected on this computer" and I could not change the LED color, on the official page of this product in the "FAQ" section was a firmware for LED. I downloaded it, which was compatible with this graphics card, but after running it, the color of the card suddenly became two colors, and after turn off/on the system, the light did not turn on. With these definitions, please help me to solve this problem, thanks Computer specifications: Asus h610 m k ASRock rx 6800 phantom gaming d

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22748	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 23 Dec 2023 at 5:01pm
	I would open a support ticket with ASRock, they should be able to help you: https://tw.asrock.com/events/tsd.asp


Alexmercer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Dec 2023 Status: Offline Points: 185	Post Options Post Reply Quote Alexmercer Report Post Thanks(0) Quote Reply Posted: 23 Dec 2023 at 5:20pm
	Thank you very much for your help, this problem is very important to me

Keskiya Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jan 2024 Status: Offline Points: 65	Post Options Post Reply Quote Keskiya Report Post Thanks(0) Quote Reply Posted: 29 Jan 2024 at 10:38pm
	Hey Alexmercer, Did you get any help from the support team ? I have the same issue as you since 2 days, I tried most of the solution given in this forum but nothing helped.

Alexmercer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Dec 2023 Status: Offline Points: 185	Post Options Post Reply Quote Alexmercer Report Post Thanks(0) Quote Reply Posted: 02 Feb 2024 at 8:30am
	Hi, I contact to support team, they said that May be "related to MCU IC that it can't be read or write into the rom" But it's better to contact the support team, maybe you will get a good result