AB350M Pro4 Hangs on OS install - [SOLVED]

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   Hi there -

I have a new build with the following hardware:
AB350M Pro4, flashed to the latest version (3.30) 
Ryzen 1500X
T-Force Vulcan 16GB (2 x 8GB) 288-Pin DDR4 3000 Model TLGD416G3000HC16CDC01 (slots A2,B2)
EVGA 1060 SC 3GB 
WD Blue 250GB SSB
EVGA 650W Gold PS

Memtest86 passes all memory tests.

However, I am unable to get OS setup to work via USB - I have tried both the latest Windows 10, as well as a Linux distro (Mint 18.3).  After starting the boot from the USB, Windows hangs right away (it brings up a screen with the Windows logo and some progress circle dots, but then it hangs there), and similar behavior with the Linux setup - it gets thru some of the initial setup, but then hangs or resets. 

The USB boot device is plugged into a USB2 slot on the motherboard.

I have tried a number of different boot compatibility settings, no luck getting things to work.

Any advice or further troubleshooting help would be appreciated!

Thanks!

Seasa

Edited by seasa - 07 Dec 2017 at 8:31am

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seasa Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Dec 2017 Status: Offline Points: 5	Post Options Post Reply Quote seasa Report Post Thanks(0) Quote Reply Topic: AB350M Pro4 Hangs on OS install - [SOLVED] Posted: 03 Dec 2017 at 2:35pm
	Hi there - I have a new build with the following hardware: AB350M Pro4, flashed to the latest version (3.30) Ryzen 1500X T-Force Vulcan 16GB (2 x 8GB) 288-Pin DDR4 3000 Model TLGD416G3000HC16CDC01 (slots A2,B2) EVGA 1060 SC 3GB WD Blue 250GB SSB EVGA 650W Gold PS Memtest86 passes all memory tests. However, I am unable to get OS setup to work via USB - I have tried both the latest Windows 10, as well as a Linux distro (Mint 18.3). After starting the boot from the USB, Windows hangs right away (it brings up a screen with the Windows logo and some progress circle dots, but then it hangs there), and similar behavior with the Linux setup - it gets thru some of the initial setup, but then hangs or resets. The USB boot device is plugged into a USB2 slot on the motherboard. I have tried a number of different boot compatibility settings, no luck getting things to work. Any advice or further troubleshooting help would be appreciated! Thanks! Seasa Edited by seasa - 07 Dec 2017 at 8:31am

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3139	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 03 Dec 2017 at 7:51pm
	may i ask are you trying with all bios setings at default or have you enabled say xmp for the ram etc ?
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

seasa Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Dec 2017 Status: Offline Points: 5	Post Options Post Reply Quote seasa Report Post Thanks(0) Quote Reply Posted: 04 Dec 2017 at 12:38am
	Hi datonyb - I have tried both with all settings reset, as well as with the auto-detected XMP profile (which correctly sets the voltage, clock rate etc for the RAM). My guess is that I have a defective motherboard :(

MisterJ Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097	Post Options Post Reply Quote MisterJ Report Post Thanks(0) Quote Reply Posted: 04 Dec 2017 at 12:58am
	sease, you definitely want to install the OS with reset BIOS settings. So, please open the BIOS, hit F9 and then F10. I recommend you stick with W10. I hope you created your USB stick using the Media Creation Tool. Make sure to safely remove the USB stick after writing. Boot using F11 to select the boot device. Select the UEFI - USB stick and be sure to finalize your install media as GPT. Two things to try: a different install media and one memory stick at a time. Also try a full format of your install media. Good luck and enjoy, John.
	Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3139	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 04 Dec 2017 at 1:50am
	ok to add to above only ever install or try to install windows with stock bios defaults no overclocking ram (this includes setting xmp) this is esp. important with ryzen as we find we usually have to manually tweak the ram after to get it stable another point to note is installing windows via a usb , make sure it is the very latest release, we have had similar issues with early windows 10 versions (you ARE trying to install win10 yes ? ) if so just use the windows own media creation tool google it and it takes you windows own website which will create the bootable usb stick
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

seasa Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03 Dec 2017 Status: Offline Points: 5	Post Options Post Reply Quote seasa Report Post Thanks(0) Quote Reply Posted: 07 Dec 2017 at 8:30am
	To follow up on this - it turned out to be a bad motherboard. I ended up picking a different (brand) MB from a local retailer to test out my suspicion that the MB was bad, swapped everything back in, and it worked like a charm. So RMA#-ing the original MB.