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Bluetooth problem on X399 Taichi
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LordPlayboy View Drop Down
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Joined: 11 Nov 2017
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Points: 13 		Post Options Post Options   Thanks (0) Thanks(0)   Quote LordPlayboy Quote  Post ReplyReply Direct Link To This Post Topic: Bluetooth problem on X399 Taichi
    Posted: 22 Dec 2017 at 12:12pm
Hi,

First few days it was working properly on Win10.
Then suddenly stop. Try to reinstall driver and software but nothing working.
This is the msg showing in device manager.

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

Is there any other way can repair it by myself if it is hardware problem or if it is software please tell me what to do.
Thank guys.
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ASRock_TSD View Drop Down
ASRock_Official
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Joined: 20 Mar 2015
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Points: 8532 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 26 Dec 2017 at 11:48am
Dear LordPlayboy,

Greetings, this is ASRock TSD.


According to your Bluetooth question, we provide some suggestions for verifying:
 
1. Please enter the BIOS setup and then press [F9] to load BIOS default setting.
 
2. Please un-install the Bluetooth driver from Control Panel. 
After that, please enter to the device manager to check if you can see the Bluetooth device.
If not, try to right click the "Desktop-xxxxx" at the top of the Device Manager to Scan for Hardware change. Check whether it can work with Win10 inbox driver.
 
3. After uninstalling the Bluetooth driver, please install Intel Bluetooth driver ver:19.60.0.3 from our driver support page to verify:

4. If possible, please reinstall the OS to verify.


Thanks!

All the best,
ASRock TSD
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wcravens View Drop Down
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wcravens Quote  Post ReplyReply Direct Link To This Post Posted: 09 Nov 2018 at 10:57pm
Hello! I recently have had the same issue.

My bluetooth stopped working over night last weekend, and I have spent about a week trying to troubleshoot/reading through forums to fix the issue.

Computer stats:

  • ASRock X399 Taichi
  • OS - Microsoft Windows 10 Home (64-bit)
  • For Intel Bluetooth for WIndows 10:
    • Driver Version - 20.90.1.1
    • Driver Date 1-/8/2018
    • Device ID: USB\VID_8087&PID_0AA7&REV_0001

Here's the error that I get:

This device cannot start. (Code 10)


STATUS_DEVICE_POWER_FAILURE

After running the troubleshooter, I still have:

Check Bluetooth radio status - Not Fixed

Here's what all I have done:

  1. Device Manager -> right click -> uninstall device and delete all software for the device.
  2. Check for Microsoft updates, run the troubleshooter,
  3. Go Directly to Intel website to check the

    Edited by wcravens - 09 Nov 2018 at 11:01pm
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beasy View Drop Down
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Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote beasy Quote  Post ReplyReply Direct Link To This Post Posted: 12 Nov 2018 at 10:47am
i have the same problem with bluetooth on x399 taichi gaming pro. also i found my aquantia ethernet not working also.
even worse, i have to disable bluetooth for now, because it will cause boot failure sometimes.
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jackycct View Drop Down
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Points: 2 		Post Options Post Options   Thanks (1) Thanks(1)   Quote jackycct Quote  Post ReplyReply Direct Link To This Post Posted: 24 May 2019 at 12:55am
You may try this if you have the following symptoms:
1. BT does not work
2. Device manager keeps refreshing

It seems the radio was stuck in a Bluetooth LE scan mode, even after reboot/reinstall/disable/enable.

Solution:
1. turning the bluetooth radio off in the UEFI
2. booting into OS
3. shutting down
4. enabling the radio again in the UEFI
5. booting into OS and BT should work again
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anton01 View Drop Down
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Joined: 06 Nov 2018
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Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote anton01 Quote  Post ReplyReply Direct Link To This Post Posted: 03 Jul 2020 at 3:24am
This does help, however this happens very often, few times a week now. Is there a permanent fix?
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nima View Drop Down
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Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote nima Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jul 2020 at 1:58pm
download and install the latest Intel Bluetooth driver from Intel Download Center

(v21)
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adeel2cool View Drop Down
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Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote adeel2cool Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2023 at 3:46pm
Is anyone able to fix the Bluetooth issue. because I still have the same issue with Bluetooth and WiFi even I reinstall windows 11 and try setting on off auto in bios and is not working
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