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ASRock Z370 Extreme4 problem shutting down |
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benny ![]() Newbie ![]() Joined: 18 Apr 2018 Status: Offline Points: 9 |
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Do you mean your system cannot shutdown properly (fans and leds stay on)? Do this happen every time you wanna turn the pc off? I've been running some test, disabling auto start of A-tuning utility and the problem didn't show for some day, but yesterday happened again :( I noticed that usually I experience the problem when I shut down PC after a gaming session, stopping windows righe after quitting the game. but maybe it's just a coincidence...
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razvan974 ![]() Newbie ![]() Joined: 28 Feb 2018 Location: Romania Status: Offline Points: 30 |
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There is no problem with motherboard or any other components if ( only) the LEDS stay on...
You must properly configure power state in UEFI... To do that , you must enter in Advanced Mode - Advanced Cipset Configuration - Deep Sleep - set it to Enabled in S4-S5. After that, when you shut down from windows, the computer will shut down completelly ( including leds)... |
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benny ![]() Newbie ![]() Joined: 18 Apr 2018 Status: Offline Points: 9 |
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Thanks, I will give it a try but, just to be clear, it doesn't happen all the times and not only the leds but fans and CPU pump stay on too. From this state, reset button doesn't work, and the only thing is to long press power button. In addition, considering that I started to experience this issue from the beginning of this build, with stock UEFI config and no overclock or other customization, I don't understand why I should manually change some advanced settings just to make a basic behaviour (like shutting down the PC) properly work.
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razvan974 ![]() Newbie ![]() Joined: 28 Feb 2018 Location: Romania Status: Offline Points: 30 |
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Because UEFI stock do not have Deep Sleep state activated and everyone which use the motherboard without changig this will encounter this situation. ( LEDS and keyboard and mouse LEDS remains powered).
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benny ![]() Newbie ![]() Joined: 18 Apr 2018 Status: Offline Points: 9 |
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If you actually mean than ONLY mobo leds, mouse and keyboard stay on (generally speaking, USB powered device), this is not my case, because in my PC even fans and CPU pump stay on.
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Xaltar ![]() Moderator Group ![]() ![]() Joined: 16 May 2015 Location: Europe Status: Online Points: 23363 |
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benny ![]() Newbie ![]() Joined: 18 Apr 2018 Status: Offline Points: 9 |
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benny ![]() Newbie ![]() Joined: 18 Apr 2018 Status: Offline Points: 9 |
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Update: I enabled Deep Sleep in UEFI, but after a couple of days I experienced again the problem. Now I disabled Fast Startup in Windows, we'll see if something changes.
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benny ![]() Newbie ![]() Joined: 18 Apr 2018 Status: Offline Points: 9 |
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Another (sad) update: even disabling fast start up didn't solve the issue: pc still continue to not shut down occasionally . I don't have any clues about this... :(
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deralx9000 ![]() Newbie ![]() Joined: 28 Aug 2018 Status: Offline Points: 9 |
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