New Thunderbolt 3 AIC Installation

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   Hello Everyone,

I just purchased components to run a new DAW system.

i9-9900K
ASRock Z390
32 GB DDR 4
WD Black NVMe SSD 3 TB

and an ASRock Thunderbolt 3 AIC that was to connect to a Focusrite Clarett 8PreX.

All works beautifully but I cannot get the TB3 AIC to work! I am absolutely sure I have installed it correctly; in PCIe 5, connector to TB1.

BIOS Settings? I've tried them all. Just "Thunderbolt Enable" to "Enable" and "Win 10 Support" and every other combination.

The latest Intel TB3 driver (from ASRock's site and from Intel's site) was installed. 

In all cases, in the TB3 software's "Details" window the Thunderbolt Controller information is blank. I take this as the software is not seeing the AIC. I also do not see the TB3 AIC in Windows's Device Manager. Consequently, any Thunderbolt Device connected is not shown in the "Attached Devices Chain" window.

Is the card faulty or am I missing something? Thank you for your help!

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Buck Nodules Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 Dec 2018 Location: Florida Status: Offline Points: 6	Post Options Post Reply Quote Buck Nodules Report Post Thanks(0) Quote Reply Topic: New Thunderbolt 3 AIC Installation Posted: 23 Dec 2018 at 9:50am
	Hello Everyone, I just purchased components to run a new DAW system. i9-9900K ASRock Z390 32 GB DDR 4 WD Black NVMe SSD 3 TB and an ASRock Thunderbolt 3 AIC that was to connect to a Focusrite Clarett 8PreX. All works beautifully but I cannot get the TB3 AIC to work! I am absolutely sure I have installed it correctly; in PCIe 5, connector to TB1. BIOS Settings? I've tried them all. Just "Thunderbolt Enable" to "Enable" and "Win 10 Support" and every other combination. The latest Intel TB3 driver (from ASRock's site and from Intel's site) was installed. In all cases, in the TB3 software's "Details" window the Thunderbolt Controller information is blank. I take this as the software is not seeing the AIC. I also do not see the TB3 AIC in Windows's Device Manager. Consequently, any Thunderbolt Device connected is not shown in the "Attached Devices Chain" window. Is the card faulty or am I missing something? Thank you for your help!
	Buck Nodules

buggz2k Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Jan 2019 Status: Offline Points: 4	Post Options Post Reply Quote buggz2k Report Post Thanks(0) Quote Reply Posted: 06 Jan 2019 at 1:36pm
	Did you ever get this to work? No Asrock people answers?