Asrock Z75 pro 3 issue

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   Hi Asrock, just yesterday I started noticing the system time is off and it never syncs, I tried various MS updates and fixes they had available on their site; but the system is still not syncing correctly. 
I'm thinking the CMOS battery is starting to die off. Any chance I can get a replacement? This item was purchased last year October or November, I can't remember which.

Please help 

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wenqdu Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18 Dec 2015 Location: GA Status: Offline Points: 10	Post Options Post Reply Quote wenqdu Report Post Thanks(0) Quote Reply Topic: Asrock Z75 pro 3 issue Posted: 18 Dec 2015 at 1:21am
	Hi Asrock, just yesterday I started noticing the system time is off and it never syncs, I tried various MS updates and fixes they had available on their site; but the system is still not syncing correctly. I'm thinking the CMOS battery is starting to die off. Any chance I can get a replacement? This item was purchased last year October or November, I can't remember which. Please help

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 18 Dec 2015 at 1:25am
	CMOS batteries are available at most any drug store and most grocery stores too. It is most likely a CR2032 button cell, but it's best to look at the battery itself as law req's it to be stamped on the.. $2.00USD, tops.

wenqdu Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18 Dec 2015 Location: GA Status: Offline Points: 10	Post Options Post Reply Quote wenqdu Report Post Thanks(0) Quote Reply Posted: 18 Dec 2015 at 2:02am
	I will take a look, thank you sir!

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 18 Dec 2015 at 2:56am
	You're welcome. Be sure that when you replace in back in it's holder that the writing is visible/facing you.

wenqdu Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18 Dec 2015 Location: GA Status: Offline Points: 10	Post Options Post Reply Quote wenqdu Report Post Thanks(0) Quote Reply Posted: 18 Dec 2015 at 7:36am
	Will do!

wenqdu Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18 Dec 2015 Location: GA Status: Offline Points: 10	Post Options Post Reply Quote wenqdu Report Post Thanks(0) Quote Reply Posted: 18 Dec 2015 at 11:49pm
	Hey Asrock, I put in a new cmos battery and it's still not working. I think the board might be bad? Can I get a replacement?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Online Points: 25073	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 18 Dec 2015 at 11:54pm
	Once you install a new battery it is always good practice to clear CMOS completely. Turn off the system, disconnect the power from the PSU then depress the power button to be sure it isn't carrying any charge then clear CMOS and remove the battery. Leave it like this for about 10 - 20 mins then put the battery back in and set the clear jumper back to its original position. Power up the system and then sync your time again, try different servers if you have to.

wenqdu Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18 Dec 2015 Location: GA Status: Offline Points: 10	Post Options Post Reply Quote wenqdu Report Post Thanks(0) Quote Reply Posted: 19 Dec 2015 at 12:05am
	Heya Xaltar, yeah I already did all of that :( It's still not syncing unfortunately :(

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 19 Dec 2015 at 1:52am
	Most likely then the crystal got kiltered. Go to the below and select Repair / RMA http://www.asrock.com/support/index.asp

wenqdu Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 18 Dec 2015 Location: GA Status: Offline Points: 10	Post Options Post Reply Quote wenqdu Report Post Thanks(0) Quote Reply Posted: 09 Jan 2016 at 3:28am
	I don't know what i did, but it seemed to have been corrected after a couple more reboots. But now it won't recognize all of my ram sticks. I tested the ram sticks in pairs on all 4 slots; they were all recognized, but not when all 4 slots are filled.