X570 Taichi Polychrome DRAM RGB Not Detected

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   Polychrome v2.0.38
Taichi x570
RAM Antec Katana 7-series, 3600 Mhz (AM4U36188G11-7DKR)

Bios P4.0
CPU Ryzen 5900x

Images:
https://imgur.com/lEJMqKf
https://imgur.com/phRhWqg

I am having issues with Polychrome detecting the DRAM, and cannot set the RGB on my RAM. It is stuck on the default rainbow. I believe? this RAM is on the supported list for this mobo. It is just the RAM not being detected/not being able to set the RGB. I can set RGB on my other components.

I have tried a few versions of Polychrome, including the beta v2.0.100 listed on the mobo support page: https://www.asrock.com/mb/amd/x570%20taichi/#Download

This is a new build without any other rgb software. I have tried:
1. Uninstalling Polychrome, restarting, reinstalling (different versions), running WriteFW.bat in C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin

2. Unseating my RAM and plugging it back in.

Any assistance would be greatly appreciated. Thanks in advance.

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gtang43 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Jul 2021 Status: Offline Points: 65	Post Options Post Reply Quote gtang43 Report Post Thanks(0) Quote Reply Topic: X570 Taichi Polychrome DRAM RGB Not Detected Posted: 31 Jul 2021 at 8:56am
	Polychrome v2.0.38 Taichi x570 RAM Antec Katana 7-series, 3600 Mhz (AM4U36188G11-7DKR) Bios P4.0 CPU Ryzen 5900x Images: https://imgur.com/lEJMqKf https://imgur.com/phRhWqg I am having issues with Polychrome detecting the DRAM, and cannot set the RGB on my RAM. It is stuck on the default rainbow. I believe? this RAM is on the supported list for this mobo. It is just the RAM not being detected/not being able to set the RGB. I can set RGB on my other components. I have tried a few versions of Polychrome, including the beta v2.0.100 listed on the mobo support page: https://www.asrock.com/mb/amd/x570%20taichi/#Download This is a new build without any other rgb software. I have tried: 1. Uninstalling Polychrome, restarting, reinstalling (different versions), running WriteFW.bat in C:\Program Files (x86)\ASRock Utility\ASRRGBLED\Bin 2. Unseating my RAM and plugging it back in. Any assistance would be greatly appreciated. Thanks in advance.

gtang43 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Jul 2021 Status: Offline Points: 65	Post Options Post Reply Quote gtang43 Report Post Thanks(0) Quote Reply Posted: 31 Jul 2021 at 9:00am
	edit: bios version P4.40

gtang43 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Jul 2021 Status: Offline Points: 65	Post Options Post Reply Quote gtang43 Report Post Thanks(0) Quote Reply Posted: 01 Aug 2021 at 5:32am
	edit 2: I've tried using different RAM, the g.skill neo trident, but am encountering then same issue. I cannot set the RGB on the RAM, and have also tried using g.skill own rgb software. It is stuck on rainbow.

gtang43 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Jul 2021 Status: Offline Points: 65	Post Options Post Reply Quote gtang43 Report Post Thanks(0) Quote Reply Posted: 01 Aug 2021 at 7:18am
	Update: I have resolved the issue(s) by: 1. Followed the instructions in the G.Skill forum, by uninstalling Polychrome and cleaning all files outlined here: https://www.gskill.us/forum/forum/product-discussion/ddr4/trident-z-rgb/161217-trident-z-rgb-software-clean-uninstall-guide-for-v1-06-68 2. After wiping the files mentioned in my ProgramData, I used CCcleaner to clean my registry. 3. Completely shutdown my rig, waited a few mins, rebooted. 4. Downloaded G.Skill's RGB software. My RAM RGB changed from a waving rainbow to static rainbow after opening up the software. I could then finally change the rgb to whatever I wanted through the g.skill software. 5. The G.skill software works for both the original Antec ram and the G.skill Trident ram RGB. I might try redownloading polychrome, as I don't want to go through my BIOS every time I want to change the mobo rgb. Best of luck to anyone encountering similar issues, hope this helps.