B350 Pro4 Keyboard not working outside BIOS

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   Hi all,

I just bought an Asrock Pro4 B350 board to pair with a Ryzen 1600 as an upgrade, since I've put it into my system i need to repair windows on bootup but can't as my keyboard stops working once windows tries to boot to repair.

My keyboard works in BIOS just not windows so I can't start the repair- I wasn't sure if this was an issue with drivers or how to go about fixing it. 

Thanks!

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TMDave Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 May 2017 Status: Offline Points: 3	Post Options Post Reply Quote TMDave Report Post Thanks(0) Quote Reply Topic: B350 Pro4 Keyboard not working outside BIOS Posted: 19 May 2017 at 6:31pm
	Hi all, I just bought an Asrock Pro4 B350 board to pair with a Ryzen 1600 as an upgrade, since I've put it into my system i need to repair windows on bootup but can't as my keyboard stops working once windows tries to boot to repair. My keyboard works in BIOS just not windows so I can't start the repair- I wasn't sure if this was an issue with drivers or how to go about fixing it. Thanks!

MisterJ Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 19 Apr 2017 Status: Offline Points: 1097	Post Options Post Reply Quote MisterJ Report Post Thanks(0) Quote Reply Posted: 20 May 2017 at 3:03am
	TMDave, what version of Windows is on your system? Is your KB/Mouse wireless, USB or PS-2? Can you boot into Safe Mode? You may need to reinstall Windows. Enjoy, John.

Goxilih Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 May 2017 Status: Offline Points: 5	Post Options Post Reply Quote Goxilih Report Post Thanks(0) Quote Reply Posted: 20 May 2017 at 3:30pm
	I have same problem, i try to install Windows 7, usb mouse and keyboard, atm i Will buy ps/2 keyboard and try cause everything i tried doesn't resovle my problem, in bios everything works fine, Motherboards ab350 pro4 ryzen 5 1600

Synthetic1101 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24 May 2017 Status: Offline Points: 1	Post Options Post Reply Quote Synthetic1101 Report Post Thanks(0) Quote Reply Posted: 24 May 2017 at 7:16am
	Having the same issue, has anyone found a solution to the problem yet?

clubfoot Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Mar 2016 Location: Canada Status: Offline Points: 246	Post Options Post Reply Quote clubfoot Report Post Thanks(0) Quote Reply Posted: 24 May 2017 at 7:30am
	have you tried the other usb ports 3 or 2?


ronniedude Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 May 2017 Status: Offline Points: 11	Post Options Post Reply Quote ronniedude Report Post Thanks(0) Quote Reply Posted: 24 May 2017 at 3:17pm
	OMG GUYS I CAN HELP HERE!!! Okay so I had the same problem, I had windows 7 on a prior mobo/cpu and i didn't feel like reinstalling anything, so what I had to do was borrow a ps/2 keyboard from a friend... (if you need to, go to a local computer shop and ask if you can buy/borrow an old one they are simply outdated so they just might give it to you) Once I had the ps/2 keyboard, I loaded up a portable linux distro and placed the asrock beta win7 usb drivers in my user>desktop folder. (I have an AB350M Pro4) and I got the beta driver from here: http://www.asrock.com/MB/AMD/AB350M%20Pro4/index.asp#osW764 ) Once it was on my desktop, I loaded up win7, navigated with the ps/2 keyboard to the device manager and selected the unknown peripherals with a yellow exclamation mark next to them and pointed it to the folder with the drivers. With all the usb drivers loaded in now it works great for mostly. (theres this weird bug where the usb's stop working after sleep mode, oh well, beta drivers :P