ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - Win 10 Won't restart, shutdown, or sleep
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Win 10 Won't restart, shutdown, or sleep
 Post Reply Post Reply Page  12>
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
jbmerrill View Drop Down
Newbie
Newbie
Avatar

Joined: 02 Jan 2018
Location: California
Status: Offline
Points: 103 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jbmerrill Quote  Post ReplyReply Direct Link To This Post Topic: Win 10 Won't restart, shutdown, or sleep
    Posted: 07 Sep 2018 at 10:18pm
Hello,

I have been able to do a clean install of Win 10 to the ASRcok Ultra Quad Raid 0 array (4xWDC nvme ssds), but cannot get windows to restart, shutdown, or sleep. I have contacted Microsoft, AMD, and Asrock, and nobody has been able to help with this.

I have tried: disabling Windows fast-startup, and disabling hybrid-sleep to no avail (these worked on a standalone nvme SS 960 Pro ssd). I have also tried safe mode and possible other things that I cannot remember at the moment.

Asrock tech support said they had successfully done a 2xnvme raid0 on the ultra quad and the power functions worked fine for them. AMD told me that it is probably an Ultra Quad issue, so I am very confused at how to troubleshoot this. I think it has something to do with the AMD nvme raid drivers (sata-nvme raid v. 9.2.0.70).

Another factor is the difference between the sata-nvme raid only drivers, versus the sata-raid drivers. I do have three sata raid 0 arrays as well, so this get confusing as to if I should be using a combination of these two drivers.

I also know of someone else with the same problem.

Does anyone have any ideas on what to try or how to troubleshoot this? If I cannot get this to work, then the Ultra Quad install will be almost useless even though it is the fastest storage to run Windows O.S. on.

Thanks for any help.

Bryan

Edited by jbmerrill - 07 Sep 2018 at 10:31pm
X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1
Back to Top
datonyb View Drop Down
Senior Member
Senior Member


Joined: 11 Apr 2017
Location: London U.K.
Status: Offline
Points: 3139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 07 Sep 2018 at 11:05pm
im no expert on this at all

but i think wendell at level1 techs has some videos about multi nvme on asrock tr4


you tube > level1 techs

he does have a web forum somewhere as well i think , that hes seems active on providing answers

hey you might even prompt a new youtube video covering this
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
Back to Top
jbmerrill View Drop Down
Newbie
Newbie
Avatar

Joined: 02 Jan 2018
Location: California
Status: Offline
Points: 103 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jbmerrill Quote  Post ReplyReply Direct Link To This Post Posted: 07 Sep 2018 at 11:16pm
Great! Thanks so much for the advice. I will try having a look at the YouTube videos and get back to you.
X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1
Back to Top
jbmerrill View Drop Down
Newbie
Newbie
Avatar

Joined: 02 Jan 2018
Location: California
Status: Offline
Points: 103 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jbmerrill Quote  Post ReplyReply Direct Link To This Post Posted: 08 Sep 2018 at 1:21am
I watched a few youtube videos, and none of them touched on the Win10 restart, shutdown, sleep issue that I am having (including Wendell). However, the videos were very informative and interesting, especially the one below that explains optimal configuration of ssds in raid using the Ultra Quad adapter.

https://www.youtube.com/watch?v=lzzavO5a4OQ

Bryan
X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1
Back to Top
jbmerrill View Drop Down
Newbie
Newbie
Avatar

Joined: 02 Jan 2018
Location: California
Status: Offline
Points: 103 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jbmerrill Quote  Post ReplyReply Direct Link To This Post Posted: 09 Sep 2018 at 2:04pm
Same problem with Windows 8.1 Pro x64.  Posted a message on Wendell's Level 1 Tech forum.  Hope to get some help.

Edited by jbmerrill - 09 Sep 2018 at 2:27pm
X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1
Back to Top
kerberos_20 View Drop Down
Senior Member
Senior Member
Avatar

Joined: 06 Dec 2017
Location: czech republic
Status: Offline
Points: 3687 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kerberos_20 Quote  Post ReplyReply Direct Link To This Post Posted: 09 Sep 2018 at 4:44pm
it should be acpi related
either bios or windows drivers can affect sleep/power off/reboot
can u try to disable fast startup (windows), hybernation

userbenchmark
Back to Top
jbmerrill View Drop Down
Newbie
Newbie
Avatar

Joined: 02 Jan 2018
Location: California
Status: Offline
Points: 103 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jbmerrill Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2018 at 8:44am
Hi,
 
Yes, I thought it should be ACPI related, but I have disabled Windows fast-startup and hibernation, including hybrid sleep, and have ensured I have latest AMD chipset and RAID drivers, and updated my UEFI to L3.23B after going back as far as P2.0.  I still have this problem though, as does someone else I know of with same motherboard and Ultra Quad.
 
I welcome any advice as this definitely seems to be related to the Ultra Quad RAID array (or AMD RAID drivers).
 
Thanks,
 
Bryan
X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1
Back to Top
datonyb View Drop Down
Senior Member
Senior Member


Joined: 11 Apr 2017
Location: London U.K.
Status: Offline
Points: 3139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 2:06am
hot off the press

well its old but ...............

has a bit of a guide/walkthrough for ...............tr4 quad bootable raid Big smile

it seems theres a shed load of drivers to install in a specific order BEFORE installing windows

it might shed some light on your issue ?

https://www.youtube.com/watch?v=lzzavO5a4OQ

if you can get over linus whiney voice, and watch past the failed attempts with intel based board
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
Back to Top
jbmerrill View Drop Down
Newbie
Newbie
Avatar

Joined: 02 Jan 2018
Location: California
Status: Offline
Points: 103 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jbmerrill Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 2:44am
Hi, I have watched this video before, and the confusing part is getting the lanes routed to the correct CPU die as I understand it (it needs to be divided between the Ultra Quad and the Motherboard m.2 slots), otherwise, the throughput will not be optimal. Also, I am very familiar with loading the drivers (3-part procedure) and creating a Raid 0 array, but after Windows is installed, the restart, shutdown, and sleep functions do not work. I will continue to research and experiment.

Thanks,

B.
X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1
Back to Top
datonyb View Drop Down
Senior Member
Senior Member


Joined: 11 Apr 2017
Location: London U.K.
Status: Offline
Points: 3139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 4:03am
ok mate didnt know if it had a missing step
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 3.344 seconds.