B650 HDV/M.2, Intel JHL8540 support

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   Hello,
Problem solved.

The customer service offered a new firmware (43.3).
The EGU Razer Core X V2 is now correctly detected.

Best regards.

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Rwan007 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Sep 2025 Status: Offline Points: 120	Post Options Post Reply Quote Rwan007 Report Post Thanks(1) Quote Reply Topic: B650 HDV/M.2, Intel JHL8540 support Posted: 02 Oct 2025 at 10:32pm
	Hello, Problem solved. The customer service offered a new firmware (43.3). The EGU Razer Core X V2 is now correctly detected. Best regards.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 31453	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 14 Sep 2025 at 11:37pm
	Great, that means they are aware of the situation and are working on it. Thanks for sharing the response.


Rwan007 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Sep 2025 Status: Offline Points: 120	Post Options Post Reply Quote Rwan007 Report Post Thanks(1) Quote Reply Posted: 14 Sep 2025 at 6:26pm
	Customer service response: The firmware needs to be updated. A new firmware is in development. wait and see

Rwan007 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Sep 2025 Status: Offline Points: 120	Post Options Post Reply Quote Rwan007 Report Post Thanks(0) Quote Reply Posted: 09 Sep 2025 at 2:51pm
	Hello, Thank you for your response. I have opened a ticket.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 31453	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 09 Sep 2025 at 1:56am
	You can open a support ticket with ASRock support, this issue requires a BIOS/FW update so there is nothing I can do to help you as I am just a community moderator. Edited by Xaltar - 09 Sep 2025 at 6:31am


Rwan007 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Sep 2025 Status: Offline Points: 120	Post Options Post Reply Quote Rwan007 Report Post Thanks(0) Quote Reply Posted: 09 Sep 2025 at 12:38am
	Hello, I bought a B650 HDV/M.2 motherboard and a Thunderbolt 4 AIC R2.0 expansion card to make a Razer Core X V2 work via Thunderbolt. This one refuses to start. It seems that the FW of the Intel JHL8540 needs the latest version. Can Asrock provide support for Thunderbolt 4 AIC R2.0?