z370 extreme 4 AND ASROCK THUNDERBOLT AIC3

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   Dear Tomrip,

Thanks for posting your query to the ASRock forum.
Regarding your question, kindly see the suggestions below:
1. Please make sure that the thunderbolt card is plugged to the PCIe6 slot.

2. After enabled the thunderbolt support under the BIOS, kindly make sure that thunderbolt driver in the following link is installed.  
https://www.asrock.com/mb/spec/product.asp?Model=Thunderbolt%203%20AIC#osW1064

3. Try to re-plug the thunderbolt cable to the thunderbolt port while in the Win10. 

With thanks,
ASRock TSD

Edited by ASRock_TSD - 20 Jan 2020 at 12:17pm

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ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: z370 extreme 4 AND ASROCK THUNDERBOLT AIC3 Posted: 20 Jan 2020 at 12:09pm
	Dear Tomrip, Thanks for posting your query to the ASRock forum. Regarding your question, kindly see the suggestions below: 1. Please make sure that the thunderbolt card is plugged to the PCIe6 slot. 2. After enabled the thunderbolt support under the BIOS, kindly make sure that thunderbolt driver in the following link is installed. https://www.asrock.com/mb/spec/product.asp?Model=Thunderbolt%203%20AIC#osW1064 3. Try to re-plug the thunderbolt cable to the thunderbolt port while in the Win10. With thanks, ASRock TSD Edited by ASRock_TSD - 20 Jan 2020 at 12:17pm

tomrip Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Jan 2020 Status: Offline Points: 3	Post Options Post Reply Quote tomrip Report Post Thanks(0) Quote Reply Posted: 19 Jan 2020 at 2:43am
	i need help. i am loosing my mind. i bought 3500 in recording interfaces that require thunderbolt. i had a z370 motherboard, and come to find out it was the only one that does not support thunderbolt. i have purchased a z730 extreme 4, and installed it to my case. i out thye thunderbolt card in the bottom pci slot, and plugged the thunderbolt cable into the motherboard thunderbolt slot. i then went into bios and enabled thunderbolt. there is a blue led light on the bottom of the card, but i do not see it in device manager. and it will not detect my frocusright 8prex. please help. thanks in advance.