X570 Creator cannot detect TB device

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   Dear boneto666,

Greetings, this is ASRock TSD.

According to your question, we provide some suggestions to check the system:

1. Please enter BIOS setup and load BIOS default setting via [F9] key.
2. If possible, please plug your Thunderbolt device to another Thunderbolt system.
3. If possible, please install other Thunderbolt devices to verify the TB3 port of the MB.
4. Reinstall a clean Windows 10 OS with Thunderbolt driver.

Thanks!

All the best,
ASRock TSD

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ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8727	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: X570 Creator cannot detect TB device Posted: 23 Jun 2020 at 5:01pm
	Dear boneto666, Greetings, this is ASRock TSD. According to your question, we provide some suggestions to check the system: 1. Please enter BIOS setup and load BIOS default setting via [F9] key. 2. If possible, please plug your Thunderbolt device to another Thunderbolt system. 3. If possible, please install other Thunderbolt devices to verify the TB3 port of the MB. 4. Reinstall a clean Windows 10 OS with Thunderbolt driver. Thanks! All the best, ASRock TSD

ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(0) Quote Reply Posted: 23 Jun 2020 at 4:06pm
	any "unknown device" listings in device manager or anything with an exclamation point next to it? .. select "show hidden devices" in device manager to see everything listed
	\|Ryzen 5 5900\|ASRock X570 Taichi-BIOS 4.60\|2x16GB HyperX Predator RGB 3200@3600 1:1 IF\|ASRock RX 6700XT\|2 x PCIe 4.0 M.2 Drives for OS & Games\|850 WTT Seasonic 80+ Titanium PSU\|Noctua NH-D15\|

boneto666 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Nov 2017 Status: Offline Points: 9	Post Options Post Reply Quote boneto666 Report Post Thanks(0) Quote Reply Posted: 23 Jun 2020 at 1:14pm
	Dear guys, I am trying to use the onboard Thunderbolt ports and I have enabled TB option in BIOS as well. Of course I have installed the Thunderbolt(v17.4.77.400) drivers from ASRock website. But WIN10 OS still fails to detect my TB device, try 2.01 BIOS is the same result. Please help!