ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - X470 Taichi not posting
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

X470 Taichi not posting
 Post Reply Post Reply Page  12>
Author
Message Reverse Sort Order
  Topic Search Topic Search  Topic Options Topic Options
Icenine View Drop Down
Newbie
Newbie


Joined: 07 Sep 2020
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Topic: X470 Taichi not posting
    Posted: 21 Sep 2020 at 5:35pm
Originally posted by Xaltar Xaltar wrote:

https://event.asrock.com/tsd.asp

You will need to open a support ticket with ASRock from the above link. ASRock
tech support actually does check in here fairly often but the odds of them seeing
your post are slim. You will have better luck opening a proper support ticket with
them.

As for the edit function, it is disabled on these forums due to abuse by spammers.
They make seemingly legitimate posts then come back a few hours/days later and edit
their post to insert spam and other malicious links. It made it almost impossible
to find and delete them all.


Hi, thanks for the reply and information about the edit function. Sorry that I didn't come on earlier to reply, but I didn't have any updates until the past couple of days.

Anyway, I was able to get a hold of a cheap AM4 MB and I tried the CPU in that. It turns out the CPU is OK and is working great, and it appears that it is the X470 MB that is faulty. Every other part works fine, so I am going to have to try to RMA the MB.

Do you happen to know if Asrock have a service center in Australia? If not, do I send it back to the place of purchase, or directly to Asrock overseas?
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 25088 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 15 Sep 2020 at 12:38am
https://event.asrock.com/tsd.asp

You will need to open a support ticket with ASRock from the above link. ASRock
tech support actually does check in here fairly often but the odds of them seeing
your post are slim. You will have better luck opening a proper support ticket with
them.

As for the edit function, it is disabled on these forums due to abuse by spammers.
They make seemingly legitimate posts then come back a few hours/days later and edit
their post to insert spam and other malicious links. It made it almost impossible
to find and delete them all.
Back to Top
Icenine View Drop Down
Newbie
Newbie


Joined: 07 Sep 2020
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Posted: 13 Sep 2020 at 9:00pm
Any chance of a reply from someone at Asrock to my warranty questions?
Back to Top
Icenine View Drop Down
Newbie
Newbie


Joined: 07 Sep 2020
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Posted: 12 Sep 2020 at 7:38am
Originally posted by cx5 cx5 wrote:

Originally posted by Icenine Icenine wrote:

Yes, I definitely plugged in the 8 pin CPU cable. That was the first cable I plugged in


Sorry I guessed wrong.

How about power connectors not fully plugged in??? a lot of my friends suffer from that due concern excessive force damage motherboard etc, but I find it a lot of times really have to push hard to fully seat in plugs.


I am pretty sure it's plugged in properly as when I first powered on the system, the CPU fan spun and it stayed on from anywhere between 5-10 seconds before the power cut out. It hasn't powered on since that initial try. I've plugged it in multiple times (both 24-pin and 8-pin) since that initial attempt to boot up the system.

Also, if I can get a hold of a different CPU and it still doesn't post, is it then time to RMA the MB? And does anyone know where you RMA in Australia? Is there a service center here, or do I send overseas? This is the first time I've ever had/used/owned an Asrock MB. Hasn't been a good experience so far :(.

No one answered when I asked this before, but can you edit posts here in this forum? I can't seem to find that option?
Back to Top
Icenine View Drop Down
Newbie
Newbie


Joined: 07 Sep 2020
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Posted: 12 Sep 2020 at 7:29am
Originally posted by cx5 cx5 wrote:

Originally posted by Icenine Icenine wrote:

Yes, I definitely plugged in the 8 pin CPU cable. That was the first cable I plugged in


Sorry I guessed wrong.

How about power connectors not fully plugged in??? a lot of my friends suffer from that due concern excessive force damage motherboard etc, but I find it a lot of times really have to push hard to fully seat in plugs.


Thanks for the reply. The power connectors were plugged in fully as the CPU fans spun up the first time I turned it on. The MB worked for about 5-10 seconds before the power cut out. It hasn't worked/posted since that initial power on.
Back to Top
cx5 View Drop Down
Senior Member
Senior Member


Joined: 15 Sep 2017
Location: Hong Kong
Status: Offline
Points: 2398 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cx5 Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2020 at 8:36pm
Originally posted by Icenine Icenine wrote:

Yes, I definitely plugged in the 8 pin CPU cable. That was the first cable I plugged in


Sorry I guessed wrong.

How about power connectors not fully plugged in??? a lot of my friends suffer from that due concern excessive force damage motherboard etc, but I find it a lot of times really have to push hard to fully seat in plugs.
x370taichi@3.50gen4
AX750 Optane900P SN770
3800x PosdonZro4 BarrowPWM-17w>420x140x28
XFX SWFT319 6900XT
MSI RX560 LP to get Fluid Motion BlueskyFRC 75hz
Back to Top
Icenine View Drop Down
Newbie
Newbie


Joined: 07 Sep 2020
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2020 at 12:25am
Originally posted by Xaltar Xaltar wrote:

Disconnect everything from the board, pull the CPU (and check for any damage/bent pins)
and then reassemble with only the 8pin/24pin power, GPU (and it's power connectors)
1 stick of RAM, display cable and nothing else connected (no KB/mouse or other USB
devices).


Hi, thanks for the reply.

Alright, I'll try that in the next day or two when I have some time. As for the CPU, what do I do if there is bent pins on the CPU? What should I use to try and straighten them with? Also, if there is bent pins, wouldn't the CPU not have gone into the socket properly or can it still go in with bent pins and not function properly? As for damaged pins, what would be the difference between a damaged and bent pin?

I'm new to AMD, have pretty much used Intel the past 15 years or so prior to this changeover to this system/platform.
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 25088 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2020 at 9:29pm
Disconnect everything from the board, pull the CPU (and check for any damage/bent pins)
and then reassemble with only the 8pin/24pin power, GPU (and it's power connectors)
1 stick of RAM, display cable and nothing else connected (no KB/mouse or other USB
devices).

Edited by Xaltar - 10 Sep 2020 at 9:30pm
Back to Top
Icenine View Drop Down
Newbie
Newbie


Joined: 07 Sep 2020
Status: Offline
Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2020 at 8:57pm
Yes, I definitely plugged in the 8 pin CPU cable. That was the first cable I plugged in and then I plugged in the 24 pin MB connector.

I tried a different PSU the other night and still no difference.

I'll try that GPU in a different slot. I never thought about moving the GPU to a different slot, but even if that slot is faulty, wouldn't the MB still power on but have no video output?
Back to Top
cx5 View Drop Down
Senior Member
Senior Member


Joined: 15 Sep 2017
Location: Hong Kong
Status: Offline
Points: 2398 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cx5 Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2020 at 11:54am
The CPU required dedicated 8 pin power connector, did you plug it in?

Seeing you forgot about the GPU extra power cable needed, I'm guessing you might forgot the CPU 8 pin power also.

The motherboard big massive power 24 pins connector does not power on the CPU at all.
x370taichi@3.50gen4
AX750 Optane900P SN770
3800x PosdonZro4 BarrowPWM-17w>420x140x28
XFX SWFT319 6900XT
MSI RX560 LP to get Fluid Motion BlueskyFRC 75hz
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.086 seconds.