USB intermittent issues

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

I am experiencing intermittent loss of connectivity to all USB peripherals (keyboard, mouse, headset) and video playback. It can happen during gaming or just browsing. It happens several times a day, varying between every 3 minutes, 10 minutes or an hour or so.

Guarantee to happen while watching Youtube videos, in different browsers.

I did all driver, Windows, BIOS version and hardware related troubleshooting I could. I went through a RMA for the board and the problem persists.

The issue is widely discussed in these forum threads:

https://forum.asrock.com/forum_posts.asp?TID=27225&PN=1&title=asrock-b650-pg-usb-issues

https://forum.asrock.com/forum_posts.asp?TID=27010&PN=2&title=odd-cold-boot-issues-mobo-or-cpupound

As stated in the forums, during Windows safe boot and Ubuntu also were stable for me.

I filled the ASRock support form two months ago and got no answer.

Setup:

Windows 11 x64, 23h2;

BIOS version: 2.02 (and others were tested, updating and downgrading);

MOBO MODEL: B650M PG RIPTIDE;

CPU: RYZEN 7 7700;
RAM: 2x 16gb Kingston Fury Beast RGB 6000MHz;
PSU: Corsair RM850x Shift;
GPU: RX 7900 XTX;

OTHER PERIPHERALS:

-Razer Deathadder V3 (wired) mouse;
-TP-LINK USB Bluetooth 5.0 adapter;
-Redragon Lakshmi keyboard;
-Alexa Echo pop connected through BT;
-HyperX Cloud II headset;
-Nobreak SMS Gamer 1500VA UPS;
-A set of five Rise Mode Crystal Sound, 120mm, ARGB cooler fans;
-1 TB Kingston NV2, M.2 2280 PCIe SSD;
-480 GB Kingston A400, SATA SSD;
-LG UltraGear 24GN600-24" monitor;
-LG 26 IPS, Ultra Wide, 75Hz Gamer Monitor; 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Cronista Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Apr 2024 Location: RJ-BR Status: Offline Points: 125	Post Options Post Reply Quote Cronista Report Post Thanks(0) Quote Reply Topic: USB intermittent issues Posted: 14 Jun 2024 at 12:19pm
	I am experiencing intermittent loss of connectivity to all USB peripherals (keyboard, mouse, headset) and video playback. It can happen during gaming or just browsing. It happens several times a day, varying between every 3 minutes, 10 minutes or an hour or so. Guarantee to happen while watching Youtube videos, in different browsers. I did all driver, Windows, BIOS version and hardware related troubleshooting I could. I went through a RMA for the board and the problem persists. The issue is widely discussed in these forum threads: https://forum.asrock.com/forum_posts.asp?TID=27225&PN=1&title=asrock-b650-pg-usb-issues https://forum.asrock.com/forum_posts.asp?TID=27010&PN=2&title=odd-cold-boot-issues-mobo-or-cpupound As stated in the forums, during Windows safe boot and Ubuntu also were stable for me. I filled the ASRock support form two months ago and got no answer. Setup: Windows 11 x64, 23h2; BIOS version: 2.02 (and others were tested, updating and downgrading); MOBO MODEL: B650M PG RIPTIDE; CPU: RYZEN 7 7700; RAM: 2x 16gb Kingston Fury Beast RGB 6000MHz; PSU: Corsair RM850x Shift; GPU: RX 7900 XTX; OTHER PERIPHERALS: -Razer Deathadder V3 (wired) mouse; -TP-LINK USB Bluetooth 5.0 adapter; -Redragon Lakshmi keyboard; -Alexa Echo pop connected through BT; -HyperX Cloud II headset; -Nobreak SMS Gamer 1500VA UPS; -A set of five Rise Mode Crystal Sound, 120mm, ARGB cooler fans; -1 TB Kingston NV2, M.2 2280 PCIe SSD; -480 GB Kingston A400, SATA SSD; -LG UltraGear 24GN600-24" monitor; -LG 26 IPS, Ultra Wide, 75Hz Gamer Monitor;