Z170 fatal1ty gaming-ITX/AC usb c port broken

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gamingtoolkit View Drop Down

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Topic: Z170 fatal1ty gaming-ITX/AC usb c port broken
Posted: 16 Sep 2017 at 7:17pm

if you have any use of this generally then repair it soon otherwise you have to apply some other methods.

http://gamingtoolkit.net/

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Posted: 29 Mar 2017 at 8:04pm

Dear Tooandrew,

Greetings, this is ASRock TSD.

We did the test with Kingston Data Traveler MicroDuo USB Type-C device under BIOS P7.10 and it can work properly.

The system can detect the device and the transfer speed is normally.

According to your question, we would like to provide some suggestions to verify:

1. Please enter the BIOS setup then press [F9] to load BIOS default setting to try.

And press [F10] to save the setting afterward.

2. Please adjust the below BIOS setting to try.

BIOS > Advanced > USB Configuration > Set [Disabled] or [UEFI setup only]

3. In device manager, please right click on the USB to update automatically under OS.

4. If possible, please use other USB devices to verify.

5. If possible, please re-install the OS for verifying.

If the behavior is still the same, could you share more information about the symptom for us?

Does the system not detect USB devices or the USB speed is not performing well?

Please describe the symptom for us to do further checking.

Thanks!

All the best,

ASRock TSD

wardog

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Posted: 27 Mar 2017 at 11:22pm

I'm terribly sorry. It apears the ASM1142 USB 3.0/3.1 driver was neglected in being posted to your motherboards Download page(s). Rest assured this will be corrected ASAP.

Below are the needed drivers to enable the ASMedia 3.0/3.1 ports
asrock.pc.cdn.bitgravity.com/Drivers/All/USB/ASMedia_USB3.1(v1.16.35.1).zip

Please, post back your results after installation.

hth

Edited by wardog - 27 Mar 2017 at 11:26pm

Tooandrew

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Posted: 27 Mar 2017 at 8:20pm

The usb c port is broken in Windows 10 on my Z170 fatal1ty gaming-ITX/AC mobo. Anyone had this problem? Anyone know a fix?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
gamingtoolkit Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Sep 2017 Location: Austin Status: Offline Points: 1	Post Options Post Reply Quote gamingtoolkit Report Post Thanks(0) Quote Reply Topic: Z170 fatal1ty gaming-ITX/AC usb c port broken Posted: 16 Sep 2017 at 7:17pm
	if you have any use of this generally then repair it soon otherwise you have to apply some other methods. http://gamingtoolkit.net/

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 29 Mar 2017 at 8:04pm
	Dear Tooandrew, Greetings, this is ASRock TSD. We did the test with Kingston Data Traveler MicroDuo USB Type-C device under BIOS P7.10 and it can work properly. The system can detect the device and the transfer speed is normally. According to your question, we would like to provide some suggestions to verify: 1. Please enter the BIOS setup then press [F9] to load BIOS default setting to try. And press [F10] to save the setting afterward. 2. Please adjust the below BIOS setting to try. BIOS > Advanced > USB Configuration > Set [Disabled] or [UEFI setup only] 3. In device manager, please right click on the USB to update automatically under OS. 4. If possible, please use other USB devices to verify. 5. If possible, please re-install the OS for verifying. If the behavior is still the same, could you share more information about the symptom for us? Does the system not detect USB devices or the USB speed is not performing well? Please describe the symptom for us to do further checking. Thanks! All the best, ASRock TSD

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 27 Mar 2017 at 11:22pm
	I'm terribly sorry. It apears the ASM1142 USB 3.0/3.1 driver was neglected in being posted to your motherboards Download page(s). Rest assured this will be corrected ASAP. Below are the needed drivers to enable the ASMedia 3.0/3.1 ports asrock.pc.cdn.bitgravity.com/Drivers/All/USB/ASMedia_USB3.1(v1.16.35.1).zip Please, post back your results after installation. hth Edited by wardog - 27 Mar 2017 at 11:26pm

Tooandrew Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Mar 2017 Location: U.s. Status: Offline Points: 3	Post Options Post Reply Quote Tooandrew Report Post Thanks(0) Quote Reply Posted: 27 Mar 2017 at 8:20pm
	The usb c port is broken in Windows 10 on my Z170 fatal1ty gaming-ITX/AC mobo. Anyone had this problem? Anyone know a fix?