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x370 pro gaming aquantia lan issue |
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stupidityleak 
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Joined: 03 Aug 2018 Status: Offline Points: 19 |
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 Topic: x370 pro gaming aquantia lan issuePosted: 18 Jul 2019 at 2:06pm |
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Ricardo, send me your email in a private message and I will try to assist.
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Ricardo
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Joined: 18 Jul 2019 Location: Sao Paulo Status: Offline Points: 21 |
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Posted: 18 Jul 2019 at 5:11am |
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If anyone can help me...
After I disconnected the cables on my pc to change a PSU cable, my Aquantia NIC stopped working. It wasn't getting a valid IP address. I've found this topic and I contacted the Aquantia support by email. They send me the model number (AQC108) to download the new driver and firmware on their website. I have update the driver and then the firmware, but now the cable is not being recognized at all by windows 10. I've booted Ubuntu on a flash drive to test it and the network worked just fine with the Aquantia NIC. |
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jpopcorn
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Joined: 30 Apr 2017 Location: Henderson, NV Status: Offline Points: 10 |
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Posted: 03 Aug 2018 at 6:02am |
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stupidityleak, thank you. Nice work. Great write up. Thanks again!
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EvanWasHere
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Posted: 03 Aug 2018 at 4:29am |
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Got it!
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stupidityleak
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Posted: 03 Aug 2018 at 4:24am |
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Check original post, click on "Files". Should work with Google Drive
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stupidityleak
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Posted: 03 Aug 2018 at 4:18am |
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I think I had to keep the browser window open and I closed it. Let me find a more reliable way to share it. Hang on...
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EvanWasHere
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Posted: 03 Aug 2018 at 4:17am |
I just tried the file.io link but it's not working?
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stupidityleak
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Posted: 03 Aug 2018 at 4:15am |
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Perfect, I hope it helps. I am able to imdb.com and some other random stuff that people said they were having trouble accessing. I also am able to achieve 472 down on a 400 advertised connection from Comcast so no issues there either.
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EvanWasHere
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Posted: 03 Aug 2018 at 4:12am |
Awesome. I will try this tonight. I also have identical systems, and while the NICs both work, they both have the same issue where it can't load random websites. For a week, I was unable to load imdb.com. If I switch to another NIC on the board, it works perfectly.
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stupidityleak
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Posted: 03 Aug 2018 at 4:08am |
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Just in case anyone is having the same problems I was having, I have two identical systems with the ASROCK Fata1ity X370 Professional Gaming AM4 system with the Aquantia 5g NIC built into the board.
Both systems have the same issues: Aquantia NIC shows connecting > reset > connecting > reset or Aquantia NIC would just not recognize anything plugged into it at all I tried the beta firmware update listed on the ASROCK website and both the ASROCK issued driver and the Aquantia issued driver. Nothing worked. I finally got in touch with Richard at Aquantia (he said to have anyone else having issues contact them at aqn_support@aquantia.com). Richard sent me a .ZIP file with a firmware update and new drivers. This is what I did: Updated Files 1. Empty the .ZIP folder into C:\update 2. Open Device Manager and update the Aquantia driver to the ones found in C:\update 3. Open a command prompt as Administrator 4. Browse to the C:\update folder 5. Run AtlFlashUpdate.exe 6. The firmware will update to 1.5.83 7. Once the process is complete, restart your computer 8. Adapter should now work normally. Note: I have two of these systems and these steps fixed the problem on both. When I restarted after the firmware update, both systems hung after Windows shut down and I had to manually reset them but that was the only hangup. I hope this helps. Edited by stupidityleak - 25 Aug 2018 at 11:37am |
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stupidityleak wrote: