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Fatal1ty Z370 Gaming-ITX/ac GPU not detected
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el futadore View Drop Down
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Joined: 23 Sep 2022
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Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote el futadore Quote  Post ReplyReply Direct Link To This Post Topic: Fatal1ty Z370 Gaming-ITX/ac GPU not detected
    Posted: 23 Sep 2022 at 3:45pm
hey man,
did you ever solve this issue or you just scrap the mobo?
cheers.
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Xaltar View Drop Down
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Joined: 16 May 2015
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Points: 29353 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 09 Oct 2020 at 5:56pm
ASRock Tech Support Europe have contacted me directly and they have some follow
up requests/questions to help them narrow down this issue.

1. Have either of you tried an AMD GPU in your system to see if the problem is
reproducible with that?

2. Could you provide a pictures of your GPU and M.2 drive's product stickers/labels.

3. What exact CPU and motherboard combinations are you both using and what BIOS versions are you running with them.

4. Have either of you been in contact with your GPU manufacturer about this issue
and if so, what feedback did they provide?

All this info will really help ASRock's Tech Support department to narrow down the issue.


Edited by Xaltar - 09 Oct 2020 at 6:02pm
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Temnis View Drop Down
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Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Temnis Quote  Post ReplyReply Direct Link To This Post Posted: 03 Oct 2020 at 6:29pm
Again today. I am contacting support. I am finally done. I just want to return it...
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Temnis View Drop Down
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And again. This is 100% reproducible. Why isn't it getting a fix?
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Points: 8937 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 15 May 2020 at 3:22pm
Dear Muebbel,

Thanks for the reply.

Since the motherboard of yours might be faulty, kindly contact the store where the motherboard was purchased from for further assistance.

With thanks,
ASRock TSD
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muebbel View Drop Down
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Points: 3 		Post Options Post Options   Thanks (1) Thanks(1)   Quote muebbel Quote  Post ReplyReply Direct Link To This Post Posted: 15 May 2020 at 9:55am
For me it doesnt matter if the M.2 (FireCuda 520 2TB ZP2000GM3A002) is connected or not, the PCIe GPU (tests with multiple nvidia) isnt recognized.

The steps for solving the problem in this thread arent working from my point..
Loading the Bios defaults (without clear CMOS button) dont help too.

And btw.. latest Bios was flashed (after GPU wasnt recognized).
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ASRock_TSD View Drop Down
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Points: 8937 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 15 May 2020 at 9:47am
Dear forum users,

Thanks for posting your query to the ASRock forum.

We would like to learn more about the symptoms that are having with Z370 Gaming ITX/ac.

There is some information that we'd like to know.
1. Can such a symptom be reproduced 100% with specific steps?
2. Are the BIOS default loaded?

With thanks,
ASRock TSD

Edited by ASRock_TSD - 15 May 2020 at 3:21pm
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muebbel View Drop Down
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote muebbel Quote  Post ReplyReply Direct Link To This Post Posted: 15 May 2020 at 7:39am
Same now here... March 2020 and still this bug... and i dont get it working. Just the onboard GPU works. No nvidia card works... 1660super, rtx2060 or a little one without PCIe-Power...nothing.
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Temnis View Drop Down
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Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Temnis Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 2019 at 9:35pm
Had this bug again today. When will this be fixed?
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Xaltar View Drop Down
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Points: 29353 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 18 Sep 2019 at 2:16am
Thanks for sharing your fix Temnis

Edited by Xaltar - 18 Sep 2019 at 2:16am
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