sound and video error

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   Dear Oughlyn,

Greetings, this is ASRock TSD.

According to your audio question, we provide some suggestions for checking:

1. Please enter the BIOS setup and load BIOS default via [F9] key to verify.

2. Remove other audio devices, only plug a speaker to rear audio to verify.

3. Uninstall the Audio driver from control panel>program first and then reinstall the driver below to verify.
http://asrock.pc.cdn.bitgravity.com/Drivers/All/Audio/Realtek_Audio(v8004).zip

4. If possible, please reinstall OS or install another HDD/SSD with clean OS to verify.

5. If possible, please install other sound devices to verify.

Thanks!

All the best,
ASRock TSD

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ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8937	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: sound and video error Posted: 09 Feb 2018 at 3:12pm
	Dear Oughlyn, Greetings, this is ASRock TSD. According to your audio question, we provide some suggestions for checking: 1. Please enter the BIOS setup and load BIOS default via [F9] key to verify. 2. Remove other audio devices, only plug a speaker to rear audio to verify. 3. Uninstall the Audio driver from control panel>program first and then reinstall the driver below to verify. http://asrock.pc.cdn.bitgravity.com/Drivers/All/Audio/Realtek_Audio(v8004).zip 4. If possible, please reinstall OS or install another HDD/SSD with clean OS to verify. 5. If possible, please install other sound devices to verify. Thanks! All the best, ASRock TSD

wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 09 Feb 2018 at 3:01pm
	New build? Check what is set to Default Output Device in Sound Control Panel.

Oughlyn Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 12	Post Options Post Reply Quote Oughlyn Report Post Thanks(0) Quote Reply Posted: 09 Feb 2018 at 2:59pm
	AB350 Gaming K4 does not recognize headphones or speakers from rear IO. Does recognize from front panel. When play video (e.g. youtube) or sound (e.g. music CD) on Win10 64 will return with unspecified error or stop player. Restart of application does not help.