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X399 Fatal1ty missing an M.2 standoff
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otakumr View Drop Down
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Joined: 05 Apr 2019
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    Posted: 18 Apr 2019 at 11:42am
I log into this to update that I actually received the I/O shield from the AsRock today, 5 Star to AsRock!!!Even though they never reply my email but they just send it to me when I asked them for help.
P.S. Remember to attach you invoice of purchasing if you also need something in similar cases!!!
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otakumr View Drop Down
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote otakumr Quote  Post ReplyReply Direct Link To This Post Posted: 05 Apr 2019 at 2:12am
I know you found the standoff on board but I want to ask did she really comes back to you and ship it?
Because mine board missing the I/O shield and I emailed her but she never comes back to me. Heard AsRock has terrible service in NA
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Ancien_Regime_Arts View Drop Down
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Joined: 20 Mar 2019
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Ancien_Regime_Arts Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2019 at 5:11am
Aaaaaannd I'm a retard.

It's already preinstalled but they're stubby and not at all like the ones depicted in the manual so I overlooked them

https://i.imgur.com/49XHQJI.jpg
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Ancien_Regime_Arts View Drop Down
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Joined: 20 Mar 2019
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By the way the Amazon prices in Canada for that little piece are just stupid

https://i.imgur.com/bJ7qOAY.jpg
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Ancien_Regime_Arts View Drop Down
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I just got off the phone with ASRock at

1-909-590-8308

The receptionist instructed me to email her at

101@asrockamerica.com

and to list the missing part (the 3 x M2 SSD standoffs for the ASROCK Fatal1ty Professional Gaming X399 motherboard) and my mailing address to receive the parts.

Hope this helps. Another delay. It's March 19 2019. *sigh*.
I'll come back and tell you how long it takes to get it when it arrives.
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Ancien_Regime_Arts View Drop Down
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I'm in Canada and I've got this same problem...thanks for the info..
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alexmaz View Drop Down
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Originally posted by MisterJ MisterJ wrote:

alexmaz, found this:The correct screw size is 2.0 x 3mm (CM2x3-3.3)  Get at local HW store.  Enjoy, John.

Thanks, I should be ok with the kit a bought then, it has 3mm standoffs and I have the original screw. If not I'll look around in some shop here.

Thanks
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MisterJ View Drop Down
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Points: 1097 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2018 at 4:59am
alexmaz.  Good, please see my last post.  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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alexmaz View Drop Down
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I also opened a ticket with Asrock but I will get it faster with Amazon.
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MisterJ View Drop Down
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Points: 1097 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 06 Mar 2018 at 4:57am
alexmaz, found this:The correct screw size is 2.0 x 3mm (CM2x3-3.3)  Get at local HW store.  Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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