Fails to shutdown, reboot and boot

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   Dear Fr34ky,

Greetings, this is ASRock TSD.

According to your question, we provide some suggestions for verifying: 

1. Please refer to user manual page.27 to clear CMOS.
http://asrock.pc.cdn.bitgravity.com/Manual/AB350M%20Pro4.pdf

2. Remove all of the Storage devices (USB, SATA HDD/SSD, M.2 SSD) to check if system can always boot into BIOS smoothly.

3. Only install bare bone devices; CPU, one stick memory and graphics card to check if system can always boot properly. We'd like to isolate the MB hardware to verify.

4. If possible, please clean install a Windows 10 OS to verify.

5. If possible, please install another CPU/memory to verify.

Thanks!

All the best,
ASRock TSD

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ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: Fails to shutdown, reboot and boot Posted: 28 Aug 2018 at 11:50am
	Dear Fr34ky, Greetings, this is ASRock TSD. According to your question, we provide some suggestions for verifying: 1. Please refer to user manual page.27 to clear CMOS. http://asrock.pc.cdn.bitgravity.com/Manual/AB350M%20Pro4.pdf 2. Remove all of the Storage devices (USB, SATA HDD/SSD, M.2 SSD) to check if system can always boot into BIOS smoothly. 3. Only install bare bone devices; CPU, one stick memory and graphics card to check if system can always boot properly. We'd like to isolate the MB hardware to verify. 4. If possible, please clean install a Windows 10 OS to verify. 5. If possible, please install another CPU/memory to verify. Thanks! All the best, ASRock TSD

Fr34ky Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 17	Post Options Post Reply Quote Fr34ky Report Post Thanks(0) Quote Reply Posted: 28 Aug 2018 at 11:37am
	The system AB350M PRO4 fails to restart or shutdown when using the 10 OS commands. I need to hold the power button to power down the machine. Bios has been reset to default, no setting changed and it refuses to boot (no POST beeps) Please tell me why.