Win 10 Won't restart, shutdown, or sleep

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   Hello,

I have purchased 3 new m.2 500GB Samsung 970 Evo nvme ssds (many US $) and installed them on my motherboard.  I have created new raid0 arrays after initializing the drives.  I removed my ASRock Ultra Quad adapter card, and installed Windows 10 public release, first to a 3xnvme raid0 array, then on a 2xnvme raid0 array.  Using the latest sata and nvme raid drivers, windows will still not restart, even after the initial copying of files during installation.  

After creating just a 2xnvme raid0 array, I installed windows to the third, single standalone nvme, and restart etc. worked just fine.  I then updated the 3 samaung nvme drivers to the raid driver bottom device (required to be able to see / access the raid0 array).  After this, windows would no longer restart, shutdown etc.  So, there is definitely something wrong with either the AMD raid drivers (this is what I assume to be the problem), or with the ASRock x399 Professional gaming motherboard.

I was able to get the standalone installation to restart, shutdown, sleep, by installing the Samsung driver and updating the correct device to this driver (raid bottom I believe).

Any advice or info on this would be appreciated.

Thanks,

B.

Edited by jbmerrill - 22 Oct 2018 at 11:54pm

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jbmerrill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2018 Location: California Status: Offline Points: 103	Post Options Post Reply Quote jbmerrill Report Post Thanks(0) Quote Reply Topic: Win 10 Won't restart, shutdown, or sleep Posted: 18 Oct 2018 at 11:04pm
	Hello, I have purchased 3 new m.2 500GB Samsung 970 Evo nvme ssds (many US $) and installed them on my motherboard. I have created new raid0 arrays after initializing the drives. I removed my ASRock Ultra Quad adapter card, and installed Windows 10 public release, first to a 3xnvme raid0 array, then on a 2xnvme raid0 array. Using the latest sata and nvme raid drivers, windows will still not restart, even after the initial copying of files during installation. After creating just a 2xnvme raid0 array, I installed windows to the third, single standalone nvme, and restart etc. worked just fine. I then updated the 3 samaung nvme drivers to the raid driver bottom device (required to be able to see / access the raid0 array). After this, windows would no longer restart, shutdown etc. So, there is definitely something wrong with either the AMD raid drivers (this is what I assume to be the problem), or with the ASRock x399 Professional gaming motherboard. I was able to get the standalone installation to restart, shutdown, sleep, by installing the Samsung driver and updating the correct device to this driver (raid bottom I believe). Any advice or info on this would be appreciated. Thanks, B. Edited by jbmerrill - 22 Oct 2018 at 11:54pm
	X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1

jbmerrill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2018 Location: California Status: Offline Points: 103	Post Options Post Reply Quote jbmerrill Report Post Thanks(0) Quote Reply Posted: 12 Oct 2018 at 9:08pm
	Hi, Yes, I did a powercfg /h off, but forgot to do a powercfg /a to verify. I also tried setting pcie promontory and pciex16 to gen2 followed by gen1, and neither of these helped. I did confirm that fast-startup was off, and hybrid sleep was disabled since hibernation was off. I got another reply from AMD stating that I still needed to test nvme raid on motherboard, without the ultra quad, but I don't know how I am going to do this since my nvme drives are sandwiched in the ultra quad with thermal pads. I will have to purchase two new nvme drives to be able to test according to their requirements. I am at work right now, and just lost my remote connection to my computer, so I can't do anything with it until I get home this afternoon. Also, I am thinking of purchasing two WDC black nvme ssds (250gb) to test onboard nvme raid0, and am wondering if it would work to run those in addition to my SS 960 Pro (512gb) as a three drive raid0 array. Would the slight performance differences be a drawback for the 960 pro? Would I be able to use the leftover 250gb on the 960 pro as non-raid? Thanks much for your reply, and I welcome any other suggestions. Bryan Edited by jbmerrill - 12 Oct 2018 at 10:14pm
	X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1

Squidder Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 22 Sep 2018 Status: Offline Points: 11	Post Options Post Reply Quote Squidder Report Post Thanks(0) Quote Reply Posted: 12 Oct 2018 at 5:02am
	Perhaps these are too obvious, but 2 ideas: 1) Have you verified with "powercfg /a" that hybrid sleep and fast startup are really disabled? When I was troubleshooting a problem I had it turned out that even though both of these options were turned off in windows, when I ran powercfg it still reported them as on. I had to force disable hibernation as well (although it was already off, in my case) in order for hybrid sleep and fast startup to finally be truly disabled. 2) Have you disabled PCIe power management in the advanced power options?

jbmerrill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2018 Location: California Status: Offline Points: 103	Post Options Post Reply Quote jbmerrill Report Post Thanks(0) Quote Reply Posted: 10 Oct 2018 at 9:34pm
	Hello, It has been awhile, but I am now concentrating on this problem again. AMD wants me to test onboard nvme raid without the Ultra Quad, but this is a problem because my nvme ssds are installed in the Ultra Quad with some thermal adhesive strips sandwiching them in the adapter. I need to purchase a couple of additional nvme ssds to be able to test it according to their wishes. Has anyone installed an O.S. on the Ultra Quad with 4xnvme ssds in raid(0) and successfully been able to restart, shutdown, and/or sleep the O.S.? I would be very grateful for some additional advice. Thanks, B.
	X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3139	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 11 Sep 2018 at 4:03am
	ok mate didnt know if it had a missing step
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

jbmerrill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2018 Location: California Status: Offline Points: 103	Post Options Post Reply Quote jbmerrill Report Post Thanks(0) Quote Reply Posted: 11 Sep 2018 at 2:44am
	Hi, I have watched this video before, and the confusing part is getting the lanes routed to the correct CPU die as I understand it (it needs to be divided between the Ultra Quad and the Motherboard m.2 slots), otherwise, the throughput will not be optimal. Also, I am very familiar with loading the drivers (3-part procedure) and creating a Raid 0 array, but after Windows is installed, the restart, shutdown, and sleep functions do not work. I will continue to research and experiment. Thanks, B.
	X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3139	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 11 Sep 2018 at 2:06am
	hot off the press well its old but ............... has a bit of a guide/walkthrough for ...............tr4 quad bootable raid it seems theres a shed load of drivers to install in a specific order BEFORE installing windows it might shed some light on your issue ? https://www.youtube.com/watch?v=lzzavO5a4OQ if you can get over linus whiney voice, and watch past the failed attempts with intel based board
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

jbmerrill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2018 Location: California Status: Offline Points: 103	Post Options Post Reply Quote jbmerrill Report Post Thanks(0) Quote Reply Posted: 10 Sep 2018 at 8:44am
	Hi, Yes, I thought it should be ACPI related, but I have disabled Windows fast-startup and hibernation, including hybrid sleep, and have ensured I have latest AMD chipset and RAID drivers, and updated my UEFI to L3.23B after going back as far as P2.0. I still have this problem though, as does someone else I know of with same motherboard and Ultra Quad. I welcome any advice as this definitely seems to be related to the Ultra Quad RAID array (or AMD RAID drivers). Thanks, Bryan
	X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1

kerberos_20 Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Dec 2017 Location: czech republic Status: Offline Points: 3687	Post Options Post Reply Quote kerberos_20 Report Post Thanks(0) Quote Reply Posted: 09 Sep 2018 at 4:44pm
	it should be acpi related either bios or windows drivers can affect sleep/power off/reboot can u try to disable fast startup (windows), hybernation
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jbmerrill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2018 Location: California Status: Offline Points: 103	Post Options Post Reply Quote jbmerrill Report Post Thanks(0) Quote Reply Posted: 09 Sep 2018 at 2:04pm
	Same problem with Windows 8.1 Pro x64. Posted a message on Wendell's Level 1 Tech forum. Hope to get some help. Edited by jbmerrill - 09 Sep 2018 at 2:27pm
	X399 Pro Gaming, 2990wx Threadripper,128GB G.Skill RGB 3200,EVGA 1200 P2,EVGA GTX 1080 Ti x 2 SLI, Enermax Liqtech 360mm,Samsung 970 EVO/960 Pro/850 EVOs, Toshiba x300 HDDs, Thermaltake Chaser MK-1