X99 WS wont post.

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   I'm getting error code 19 as soon as I turn the machine on. Contacted support last week and haven't heard a thing. I've tried all the usual troubleshooting steps. Remove all but 1 stick of ram, tried different slots and different sticks in different slots. With and without GPU, checked for bend pins on socket and didn't find anything. Is there not a more specific  error description for code 19 than what the dr debug list show? 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
cfree918 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2016 Location: USA Status: Offline Points: 7	Post Options Post Reply Quote cfree918 Report Post Thanks(0) Quote Reply Topic: X99 WS wont post. Posted: 05 Apr 2016 at 1:19am
	I'm getting error code 19 as soon as I turn the machine on. Contacted support last week and haven't heard a thing. I've tried all the usual troubleshooting steps. Remove all but 1 stick of ram, tried different slots and different sticks in different slots. With and without GPU, checked for bend pins on socket and didn't find anything. Is there not a more specific error description for code 19 than what the dr debug list show?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 26903	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 05 Apr 2016 at 1:28am
	I take it this is a new build and the error occurred the first time you tried to power the system? Make sure all your power connections are attached correctly. Make sure the CPU 8 pin power connectors are correct (not PCIe power by accident) Once you are sure everything is connected correctly disconnect the power from the wall then clear CMOS via the battery removal method. Let us know how it goes.


cfree918 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2016 Location: USA Status: Offline Points: 7	Post Options Post Reply Quote cfree918 Report Post Thanks(0) Quote Reply Posted: 05 Apr 2016 at 1:33am
	Yes this is a new build and I got this error on the first power up. I've checked all of my connections. I'll try clearing the CMOS with the battery method when I get back to the machine. Is there no specific description of code 19?

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 26903	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 05 Apr 2016 at 1:55am
	Sadly all the manual states is that it is memory or CPU (memory controller) related. Could you post your full system specs please, including RAM brand and model number. The most common cause for X99 based system memory issues is incompatibility. Many of the DDR4 kits available now were made recently with the socket 1151 platform in mind. If the CMOS clear does not work you may have to try and find some budget RAM from the Memory Support List so you can perform a BIOS update. That may add support for the RAM you are using. If not then you may have to return the RAM and get a kit that is supported by the X99 platform. Edited by Xaltar - 05 Apr 2016 at 1:56am


cfree918 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2016 Location: USA Status: Offline Points: 7	Post Options Post Reply Quote cfree918 Report Post Thanks(0) Quote Reply Posted: 05 Apr 2016 at 2:02am
	I've got a cheap stick of ram on the way that was listed specifically on the supported ram list. Hopefully that helps. I wish the code was more specific.

cfree918 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2016 Location: USA Status: Offline Points: 7	Post Options Post Reply Quote cfree918 Report Post Thanks(0) Quote Reply Posted: 05 Apr 2016 at 2:07am
	Mobo - ASRock x99 WS CPU - Xeon E5 2640v4 Ram - G-Skill Model F4-2400C15Q-32GRK GPU - Gigabyte R9 390 G1 PSU - EVGA 750w PSU

GuruNot Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Aug 2015 Status: Offline Points: 37	Post Options Post Reply Quote GuruNot Report Post Thanks(0) Quote Reply Posted: 05 Apr 2016 at 2:51am
	F4-2400C15Q-32GRR is listed on the Memory support list for the ASROCK X99 WS, the only difference between that and F4-2400C15Q-32GRK should be the colour, the final letter indicating Red or Black. This is of little help of course , until you get some more RAM to play with.
	Intel Core i7 5930K \| ASRock X99 WS \| 32GB Corsair Vengeance LPX EVGA GTX 980 Ti Classified ACX 2.0+ \| SM951 M2 NVMe \| QPAD MK-85 DeathAdder Chroma \| Phanteks Enthoo Primo \| AX860i \| Win 10 Pro x64

GuruNot Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Aug 2015 Status: Offline Points: 37	Post Options Post Reply Quote GuruNot Report Post Thanks(0) Quote Reply Posted: 05 Apr 2016 at 2:56am
	One thing I have noticed though is that the E5-2640v4 is not listed on the supported CPU list. There is always a possibility that the list is out of date and supported on a newer bios, but it is a bit pot luck as to what bios is on your board at time of purchase. E5-2640 v4 is a brand spanking new Broadwell-EP Xeon, BIOS Version 3.10 released on 25th March supports the new Broadwell-E/EP chips. Not sure how you are going to get that BIOS flashed on to the board without some other CPU to use. Edited by GuruNot - 05 Apr 2016 at 3:05am
	Intel Core i7 5930K \| ASRock X99 WS \| 32GB Corsair Vengeance LPX EVGA GTX 980 Ti Classified ACX 2.0+ \| SM951 M2 NVMe \| QPAD MK-85 DeathAdder Chroma \| Phanteks Enthoo Primo \| AX860i \| Win 10 Pro x64

cfree918 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2016 Location: USA Status: Offline Points: 7	Post Options Post Reply Quote cfree918 Report Post Thanks(0) Quote Reply Posted: 05 Apr 2016 at 3:48am
	What are the chances that ASRock would send me an updated bios chip?

GuruNot Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Aug 2015 Status: Offline Points: 37	Post Options Post Reply Quote GuruNot Report Post Thanks(0) Quote Reply Posted: 05 Apr 2016 at 4:45am
	Take a look at this post , may well be able to get a pre-flashed bios chip, Xaltar's option 3.
	Intel Core i7 5930K \| ASRock X99 WS \| 32GB Corsair Vengeance LPX EVGA GTX 980 Ti Classified ACX 2.0+ \| SM951 M2 NVMe \| QPAD MK-85 DeathAdder Chroma \| Phanteks Enthoo Primo \| AX860i \| Win 10 Pro x64