Z790 Riptide Wifi - No Sound Devices

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   Hi, I just upgraded my bios to 9.01 on my Z790 Riptide Wifi motherboard. Now there is no sound. Windows says there are no output devices found and the Device Manager doesn't show the Realtek hardware under sound devices. It was working fine before the bios update. Thanks.

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dreamland95 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Jul 2024 Location: US Status: Offline Points: 65	Post Options Post Reply Quote dreamland95 Report Post Thanks(0) Quote Reply Topic: Z790 Riptide Wifi - No Sound Devices Posted: 26 Jul 2024 at 8:23am
	Hi, I just upgraded my bios to 9.01 on my Z790 Riptide Wifi motherboard. Now there is no sound. Windows says there are no output devices found and the Device Manager doesn't show the Realtek hardware under sound devices. It was working fine before the bios update. Thanks.

zippie Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Jul 2024 Status: Offline Points: 15	Post Options Post Reply Quote zippie Report Post Thanks(0) Quote Reply Posted: 27 Jul 2024 at 3:26am
	Same issue, after update realtek audio does not show up in Device Manager. Have gone into BIOS and disabled/re-enabled HD Audio. Have downloaded and reinstalled driver. Nothing working. Fortunately, headphones work.

dreamland95 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Jul 2024 Location: US Status: Offline Points: 65	Post Options Post Reply Quote dreamland95 Report Post Thanks(0) Quote Reply Posted: 27 Jul 2024 at 7:21am
	I purchased a SoundBlaster Play! 3 USB sound card so I can use my speakers. It's working well. I'm still concerned about the update doing something I can't see though.

Samiam30 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Aug 2024 Status: Offline Points: 45	Post Options Post Reply Quote Samiam30 Report Post Thanks(0) Quote Reply Posted: 12 Aug 2024 at 12:23am
	Having this exact same issue after flashing the latest bios version (10.1). Onboard audio is enabled in bios but the device is not showing up in win 11 device manager. Tried clearing CMOS, reverting biso to ver 9.01, updating realtek win drivers but nothing works.

Marc-A Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Aug 2024 Status: Offline Points: 15	Post Options Post Reply Quote Marc-A Report Post Thanks(0) Quote Reply Posted: 17 Aug 2024 at 4:07pm
	I'm very angry now. My CPU was unstable with the old BIOS so I was told to upgrade BIOS because new BIOS solved this and it's true , it solved my overheating problem but I'm no more able to use any Realtek driver since. It's installed in the BIOS but it simply won't install work in Windows. The driver acts like it installs but it doesn't because once the PC restarted .... the driver is not listed anywhere and not available. Really Asrock ? We just had to choose between having sound or a overheating CPU ? I want a solution please . We need a solution. I see here I'm not the only one . I updated to the last BIOS of the 09-08-2024. I paid this PC 4000$ and really, I'll be stucked using only HDMI sound forever ? Come on Asrock !!
	Marc-A

Darkje Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 30 Dec 2022 Status: Offline Points: 1610	Post Options Post Reply Quote Darkje Report Post Thanks(0) Quote Reply Posted: 17 Aug 2024 at 5:18pm
	Try if the device comes back after taking out the power cable for a couple of minutes, this will put the board in a G3 mechanical off state, and possibly reset some things.


Samiam30 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Aug 2024 Status: Offline Points: 45	Post Options Post Reply Quote Samiam30 Report Post Thanks(0) Quote Reply Posted: 18 Aug 2024 at 1:29am
	I tried this. Left the PC turned off and unplugged overnight but it didn't help. Asrock Support also wasn't very helpful with the issue and told me to just RMA the board via the seller.

Darkje Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 30 Dec 2022 Status: Offline Points: 1610	Post Options Post Reply Quote Darkje Report Post Thanks(0) Quote Reply Posted: 18 Aug 2024 at 1:33am
	I'm sorry to hear it didn't work.


dreamland95 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Jul 2024 Location: US Status: Offline Points: 65	Post Options Post Reply Quote dreamland95 Report Post Thanks(0) Quote Reply Posted: 18 Aug 2024 at 2:15am
	Wait, RMA the board. It was a bios update that stopped the sound from working. I wouldn't want to rip apart my machine for something that caused by software. I just purchased a Creative Labs Sound Blaster Play! 3 External USB Sound Adapter and it's working just fine.

Samiam30 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Aug 2024 Status: Offline Points: 45	Post Options Post Reply Quote Samiam30 Report Post Thanks(0) Quote Reply Posted: 18 Aug 2024 at 11:09pm
	Yeah don't want to go trough the hassle of doing a RMA so I ordered a USB audio interface. Will definitely go for another motherboard brand when doing my next PC build though.