New build unstability

Hi,

I've been facing a problem with my recent built, and I could need some help. To sum up, the computer randomly crashes, mostly when idling.

Here are my specs :

Windows 10, 64 bit
AMD R5 1600
Asrock AB350M Pro4 (Bios 3.1)
Gigabyte GTX 1080 G1
G.Skill Ripjaws V 2666 @ 15-15-15-35
Thermaltake 750w PSU

Here is what I tried so far :

Fresh Windows 10 install (3 times on 3 different drives, 2 ssd and one hdd)
Two diffent PSU (Corsair CX500 and Thermaltake 750W)
Two diffent GPU (GTX 1080 and R9 270)
Every combinaison of ram (A2-B2, A1-B1, A1, A2, B1, B2... With only one stick the computer crashed at Windows loading or before)
Lowering RAM speed (2400 and less)
Loosening Ram timing speed
Bumping vCore to 1.375
Using a diffent wall socket
Unplugging all USB devices except mouse and keyboard
All fresh drivers for all component
No OC (never did on this build yet)

Computer doesn't crash when on full load, I've been running Prime95 for 5 hours without any problem/error.

I'm aware (now) that my Ram ([Ripjaws V] F4-2666C15D-16GVR) is not in the Asrock QVL for my mobo. Could it be the explanation to my problem? Is there a way to make this set of RAM stable with my build?

Moreover I've found another user with the exact same problem (but the memory fault when using MemTest84)

http://forum.asrock.com/forum_posts.asp?TID=6155&title=computer-acting-strange-x370-gaming-k4

He made a video showing what's happening when his computer crashes, just like mine.

https://www.youtube.com/watch?v=pGf5kYS3ID4&t=1s

Thanks for you help!





Edited by Cantine - 11 Oct 2017 at 5:47am

Xaltar wrote: What BIOS version are you running?  If it isn't the latest then try updating. Be sure to use the instant flash option, it is by far the safest method. Download the instant flash BIOS file from your board's product page and follow the instructions.  You have done a great job troubleshooting so far. Let us know how the update goes (if you have not done so already).

I've already updated the bios to 3.1 using a thumb drive... It's one of the first thing I did.

Your help is welcomed :)

I downloaded Windows 10 installer 3 days ago from Microsoft and installed it using a USB drives. I did all the necessary updates too.

Just to clarify, I don't get BSOD or freezing. The monitor, keyboard and mouse shut instantly and everything else keep running, just like in the video above. I have to hard reset the computer from the PSU because even holding the front power switch for 10 seconds doesn't shut the computer.


Edited by Cantine - 11 Oct 2017 at 6:09am

Have you installed the AMD Chipset drivers? It is a must.

The latest ones are at the bottom of the page at:
http://support.amd.com/en-us/download


"AMD Chipset, AHCI, USB 3.0 and RAID Drivers"

wardog wrote: Have you installed the AMD Chipset drivers? It is a must. The latest ones are at the bottom of the page at: http://support.amd.com/en-us/download "AMD Chipset, AHCI, USB 3.0 and RAID Drivers"