Bluetooth stopped working x370 gaming itx-ac

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   The bluetooth on the motherboard was working at the start when I built the pc.
It was working as expected for around the first 1-2 weeks. Then it stopped working anymore. 
The option for enabling/disabling the bluetooth on Windows 10 has disappeared since then.
I tried everything possible I found online. Disabling and re-enabling the bluetooth from the device manager does nothing. 
Actually when the device is enabled the device manager refreshes itself every 2 seconds. When I disable the bluetooth then the device manager stays stable without refreshing. That seems like the hardware has an issue then? The wifi on the other hand is working normally even though I don't use it, I can see it is working as expected. 
Thank you in advance,

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uccykk Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Aug 2017 Status: Offline Points: 3	Post Options Post Reply Quote uccykk Report Post Thanks(0) Quote Reply Topic: Bluetooth stopped working x370 gaming itx-ac Posted: 19 Oct 2017 at 2:32pm
	The bluetooth on the motherboard was working at the start when I built the pc. It was working as expected for around the first 1-2 weeks. Then it stopped working anymore. The option for enabling/disabling the bluetooth on Windows 10 has disappeared since then. I tried everything possible I found online. Disabling and re-enabling the bluetooth from the device manager does nothing. Actually when the device is enabled the device manager refreshes itself every 2 seconds. When I disable the bluetooth then the device manager stays stable without refreshing. That seems like the hardware has an issue then? The wifi on the other hand is working normally even though I don't use it, I can see it is working as expected. Thank you in advance,

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3139	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 19 Oct 2017 at 8:32pm
	resetting the cmos usually seems to bring these back to life (eg unplug mains power and either pull the cmos battery and or use the jumper pin n the mainboard)
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8802	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 24 Oct 2017 at 6:13pm
	Dear uccykk, Greetings, this is ASRock TSD. About your question, there are some suggestions for verifying: 1. Please refer to the user manual to clear CMOS.(Page 27) http://asrock.pc.cdn.bitgravity.com/Manual/Fatal1ty%20X370%20Gaming-ITXac.pdf 2. Please make sure the Bluetooth driver has been uninstalled through control panel. 3. Please refer below link to download Intel Bluetooth driver ver:19.10 for verifying. http://www.asrock.com/MB/AMD/Fatal1ty%20X370%20Gaming-ITXac/index.asp#osW1064 4. If possible, please re-install a flash OS and drivers on another HDD for verifying. Thanks! All the best, ASRock TSD

retinoschisis Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2018 Location: New York Status: Offline Points: 7	Post Options Post Reply Quote retinoschisis Report Post Thanks(0) Quote Reply Posted: 05 Apr 2018 at 9:07am
	I have the same problem, but with FM2A88X-ITX / Win7. Would you suggest the same solutions? Thanks.

retinoschisis Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2018 Location: New York Status: Offline Points: 7	Post Options Post Reply Quote retinoschisis Report Post Thanks(0) Quote Reply Posted: 08 Apr 2018 at 7:09am
	Is it possible for a Bluetooth module to spontaneously malfunction permanently? I cleared the CMOS and still cannot successfully load drivers for the device. Thanks for your attention.

kerberos_20 Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Dec 2017 Location: czech republic Status: Offline Points: 3687	Post Options Post Reply Quote kerberos_20 Report Post Thanks(0) Quote Reply Posted: 08 Apr 2018 at 5:57pm
	if u cant install drivers, than it will not work for sure windows should be telling you why it cant install it, maybe u can shows us some error code?
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retinoschisis Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2018 Location: New York Status: Offline Points: 7	Post Options Post Reply Quote retinoschisis Report Post Thanks(0) Quote Reply Posted: 08 Apr 2018 at 6:11pm
	The adapter worked for over a year, then suddenly stopped. Tried to reinstall drivers and failed. The dialog looks like this below. I think it's Error #1 but I'm not certain. Thank you. ============================ Windows encountered a problem installing the driver software for your device Windows found driver software for your device but encountered an error while attempting to install it. Qualcomm Atheros AR9462 Bluetooth 4.0 + HS One of the installers for this device cannot perform the installation at this time. ============================= Edited by retinoschisis - 08 Apr 2018 at 6:13pm

kerberos_20 Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Dec 2017 Location: czech republic Status: Offline Points: 3687	Post Options Post Reply Quote kerberos_20 Report Post Thanks(0) Quote Reply Posted: 08 Apr 2018 at 6:30pm
	that doesnt tells much look in device manager for that bluetooth device and click on details if it shows some error code if its just driver not instaleed (code 28) then try to look for some info in windows logs if it is code 10 than u need different drivers also make sure your windows is clean run sfc /scannow
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retinoschisis Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Apr 2018 Location: New York Status: Offline Points: 7	Post Options Post Reply Quote retinoschisis Report Post Thanks(0) Quote Reply Posted: 08 Apr 2018 at 6:34pm
	Thank you for helping. This is from the Unknown Device > Properties This device is not configured correctly. (Code 1) To find a driver for this device, click Update Driver. There were some scannow errors but i'm not sure how to proceed. For example there appears to be a problem with iassdo.dll.mui. Edited by retinoschisis - 08 Apr 2018 at 7:42pm

kerberos_20 Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 06 Dec 2017 Location: czech republic Status: Offline Points: 3687	Post Options Post Reply Quote kerberos_20 Report Post Thanks(0) Quote Reply Posted: 08 Apr 2018 at 8:06pm
	1. Press Win + R to open Run dialog and type: cmd to open Command Prompt; 2. Type: Dism /Online /Cleanup-Image /RestoreHealth and hit Enter; 3. Reboot PC to keep all changes and repair sfc into working again. then run scf /scannow again
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