(Solved)H310 DeskMini, 8400 RAM won't boot.

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   Hi,

So, I purchased an h310 and put everything together.   However, it seems that one of the memory banks may be shot.

It will only boot up and even POST anything with an SO-Dimm in the B1-slot. I have tried with 2 sets of 2666 RAM. Cruicial & Hynix. Both sets of Ram experience the same symptoms.

- reset CMOS several times
- tried BIOS upgrade to 4.40
- tried 2 sets of RAM. Both only work with 1 dimm in B1
- CPU support 2666 memory. i5-8400

Thinking about just sending this thing back. I mean how many sets of memory are we supposed to try.

Edited by ASRock_TSD - 20 Feb 2020 at 10:31am

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RayB Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Mar 2018 Status: Offline Points: 16	Post Options Post Reply Quote RayB Report Post Thanks(0) Quote Reply Topic: (Solved)H310 DeskMini, 8400 RAM won't boot. Posted: 17 Feb 2020 at 10:23pm
	Hi, So, I purchased an h310 and put everything together. However, it seems that one of the memory banks may be shot. It will only boot up and even POST anything with an SO-Dimm in the B1-slot. I have tried with 2 sets of 2666 RAM. Cruicial & Hynix. Both sets of Ram experience the same symptoms. - reset CMOS several times - tried BIOS upgrade to 4.40 - tried 2 sets of RAM. Both only work with 1 dimm in B1 - CPU support 2666 memory. i5-8400 Thinking about just sending this thing back. I mean how many sets of memory are we supposed to try. Edited by ASRock_TSD - 20 Feb 2020 at 10:31am

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8787	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 18 Feb 2020 at 11:09am
	Dear RayB, Thanks for posting your query to the ASRock forum. We have received your email from the technical support form. Kindly check your email. Also, please be noted that not all of the memory modules will work with the system. It is recommended to use the memory modules from the support list below: http://www.asrock.com/nettop/Intel/DeskMini%20310%20Series/#Memory With thanks, ASRock TSD

RayB Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25 Mar 2018 Status: Offline Points: 16	Post Options Post Reply Quote RayB Report Post Thanks(0) Quote Reply Posted: 19 Feb 2020 at 8:30am
	Hi, Thanks for the reply. I exchanged the system for a replacement and the new one works with both sets of memory. So the first system did have a hardware issue. Both sets of memory are also no your hardware list. Thanks, this is all sorted now.