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X470 Taichi not posting

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Icenine View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Posted: 12 Sep 2020 at 7:29am
Originally posted by cx5 cx5 wrote:

Originally posted by Icenine Icenine wrote:

Yes, I definitely plugged in the 8 pin CPU cable. That was the first cable I plugged in


Sorry I guessed wrong.

How about power connectors not fully plugged in??? a lot of my friends suffer from that due concern excessive force damage motherboard etc, but I find it a lot of times really have to push hard to fully seat in plugs.


Thanks for the reply. The power connectors were plugged in fully as the CPU fans spun up the first time I turned it on. The MB worked for about 5-10 seconds before the power cut out. It hasn't worked/posted since that initial power on.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Posted: 12 Sep 2020 at 7:38am
Originally posted by cx5 cx5 wrote:

Originally posted by Icenine Icenine wrote:

Yes, I definitely plugged in the 8 pin CPU cable. That was the first cable I plugged in


Sorry I guessed wrong.

How about power connectors not fully plugged in??? a lot of my friends suffer from that due concern excessive force damage motherboard etc, but I find it a lot of times really have to push hard to fully seat in plugs.


I am pretty sure it's plugged in properly as when I first powered on the system, the CPU fan spun and it stayed on from anywhere between 5-10 seconds before the power cut out. It hasn't powered on since that initial try. I've plugged it in multiple times (both 24-pin and 8-pin) since that initial attempt to boot up the system.

Also, if I can get a hold of a different CPU and it still doesn't post, is it then time to RMA the MB? And does anyone know where you RMA in Australia? Is there a service center here, or do I send overseas? This is the first time I've ever had/used/owned an Asrock MB. Hasn't been a good experience so far :(.

No one answered when I asked this before, but can you edit posts here in this forum? I can't seem to find that option?
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Icenine View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Posted: 13 Sep 2020 at 9:00pm
Any chance of a reply from someone at Asrock to my warranty questions?
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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 15 Sep 2020 at 12:38am
https://event.asrock.com/tsd.asp

You will need to open a support ticket with ASRock from the above link. ASRock
tech support actually does check in here fairly often but the odds of them seeing
your post are slim. You will have better luck opening a proper support ticket with
them.

As for the edit function, it is disabled on these forums due to abuse by spammers.
They make seemingly legitimate posts then come back a few hours/days later and edit
their post to insert spam and other malicious links. It made it almost impossible
to find and delete them all.
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Icenine View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Icenine Quote  Post ReplyReply Direct Link To This Post Posted: 21 Sep 2020 at 5:35pm
Originally posted by Xaltar Xaltar wrote:

https://event.asrock.com/tsd.asp

You will need to open a support ticket with ASRock from the above link. ASRock
tech support actually does check in here fairly often but the odds of them seeing
your post are slim. You will have better luck opening a proper support ticket with
them.

As for the edit function, it is disabled on these forums due to abuse by spammers.
They make seemingly legitimate posts then come back a few hours/days later and edit
their post to insert spam and other malicious links. It made it almost impossible
to find and delete them all.


Hi, thanks for the reply and information about the edit function. Sorry that I didn't come on earlier to reply, but I didn't have any updates until the past couple of days.

Anyway, I was able to get a hold of a cheap AM4 MB and I tried the CPU in that. It turns out the CPU is OK and is working great, and it appears that it is the X470 MB that is faulty. Every other part works fine, so I am going to have to try to RMA the MB.

Do you happen to know if Asrock have a service center in Australia? If not, do I send it back to the place of purchase, or directly to Asrock overseas?
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