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EACH 30 min no screen. |
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Walina 
Newbie 
Joined: 11 Nov 2017 Status: Offline Points: 17 |
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 Topic: EACH 30 min no screen.Posted: 02 Nov 2018 at 10:45am |
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MY board, AB350M-HDV, 2400G, win10 have a problem.
When using my computer over about 30 minute. Suddenly no signal, black screen. Always need to restart system to get screen back. EVERY 30 MINUTES!!! Please help me. |
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ASRock_TSD
ASRock_Official 
Joined: 20 Mar 2015 Status: Offline Points: 8607 |
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Posted: 02 Nov 2018 at 11:23am |
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Dear Walina, Greetings, this is ASRock TSD. First, please check if CPU temperature is in reasonable range. If CPU temperature is too high, please increase the CPU fan speed. And also improve the thermal paste on the CPU. Second, does this symptom occur in playing games? If yes, please check with other games and test with different loading programs for verifying. We would like to clarify if this symptom related to specific program. Or the symptom occurs in every program. At last, please clear CMOS, and make sure the BIOS is in default state. Please also change different monitor cable or use another port for verifying the result. Thanks! All the best, ASRock TSD Edited by ASRock_TSD - 02 Nov 2018 at 11:24am |
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kerberos_20
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Joined: 06 Dec 2017 Location: czech republic Status: Offline Points: 3657 |
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Posted: 03 Nov 2018 at 1:57am |
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do some system stress tests, if it fails, take note for temperatures and voltage drops
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