Aquantia 10GbE disappearing...

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   When i restart my PC, at the next boot, the Aquantia 10GbE simply does not show anymore in devices list.
I have to restart, and maybe restart once again, to make it reappear. I had this 5 times already in the last 2 months.
Any suggestions?
(X470 Taichi Ultimate, win10)

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LocutusH Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Aug 2019 Status: Offline Points: 11	Post Options Post Reply Quote LocutusH Report Post Thanks(0) Quote Reply Topic: Aquantia 10GbE disappearing... Posted: 12 Oct 2019 at 1:48am
	When i restart my PC, at the next boot, the Aquantia 10GbE simply does not show anymore in devices list. I have to restart, and maybe restart once again, to make it reappear. I had this 5 times already in the last 2 months. Any suggestions? (X470 Taichi Ultimate, win10)

ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(0) Quote Reply Posted: 14 Oct 2019 at 7:21am
	http://forum.gigabyte.us/thread/5578/aorus-xtreme-aquantia-10gbe-recognized https://forum.giga-byte.co.uk/index.php?topic=23126.0 you are not alone ..it seems to be the card that is at fault
	\|Ryzen 5 5900\|ASRock X570 Taichi-BIOS 4.60\|2x16GB HyperX Predator RGB 3200@3600 1:1 IF\|ASRock RX 6700XT\|2 x PCIe 4.0 M.2 Drives for OS & Games\|850 WTT Seasonic 80+ Titanium PSU\|Noctua NH-D15\|

gizmic Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 13 Jun 2018 Location: Hong Kong Status: Offline Points: 677	Post Options Post Reply Quote gizmic Report Post Thanks(0) Quote Reply Posted: 14 Oct 2019 at 10:17am
	only happens to me on restarts lets say 25% of the time a full power down solves the problem


JayB33 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Dec 2017 Status: Offline Points: 69	Post Options Post Reply Quote JayB33 Report Post Thanks(0) Quote Reply Posted: 14 Oct 2019 at 10:31am
	Not good is it. The 10GbE board adds quite a bit of premium to the cost of the mobo and is pretty much the main reason to buy a full-fat professional gaming board in the first place. Now the usual tech PR tactic of ignoring any issue that cannot be easily remedied is seemingly being employed.

gizmic Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 13 Jun 2018 Location: Hong Kong Status: Offline Points: 677	Post Options Post Reply Quote gizmic Report Post Thanks(0) Quote Reply Posted: 14 Oct 2019 at 1:49pm
	all boards with it has the same problem i dont care for it much right now because my internet speed is only 1000M i'll try to find ways to fix it if i ever get more than 1000M


LocutusH Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Aug 2019 Status: Offline Points: 11	Post Options Post Reply Quote LocutusH Report Post Thanks(0) Quote Reply Posted: 14 Oct 2019 at 11:15pm
	Yeah, i mean i can also use the GbE Intel on the board, since my internet link is also just 1000mbit. But the board wasnt cheap, only 2 months old. Either way, it seems to be rather a software problem, because when it dissapears, its still there as a hidden device in device manager. But it says, that its not attached to the system, whatever that means. I wonder if its worth installing the drivers from aquantias site? The one listed on asrocks site seems pretty old.

ThreeDee Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396	Post Options Post Reply Quote ThreeDee Report Post Thanks(0) Quote Reply Posted: 14 Oct 2019 at 11:46pm
	my daughters Fatal1lity B350 Gaming ITX/ac was getting BSOD's that the error logs pointed to her Intel WiFi mini card .. I went to Intel's site and got their latest driver for it as I had the one from ASRock's site installed .. No more BSOD's .. maybe Aquantia has an updated driver to resolve the issue ..
	\|Ryzen 5 5900\|ASRock X570 Taichi-BIOS 4.60\|2x16GB HyperX Predator RGB 3200@3600 1:1 IF\|ASRock RX 6700XT\|2 x PCIe 4.0 M.2 Drives for OS & Games\|850 WTT Seasonic 80+ Titanium PSU\|Noctua NH-D15\|

gizmic Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 13 Jun 2018 Location: Hong Kong Status: Offline Points: 677	Post Options Post Reply Quote gizmic Report Post Thanks(0) Quote Reply Posted: 15 Oct 2019 at 2:01am
	i've always been using drivers from aquantia no changes and its almost been 6 months since they made any updates to the drivers


LocutusH Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Aug 2019 Status: Offline Points: 11	Post Options Post Reply Quote LocutusH Report Post Thanks(0) Quote Reply Posted: 29 Oct 2019 at 3:04am
	And still no answer from asrock, neither aquantia...

LocutusH Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Aug 2019 Status: Offline Points: 11	Post Options Post Reply Quote LocutusH Report Post Thanks(0) Quote Reply Posted: 07 Mar 2020 at 8:32pm
	So there is still no answer from asrock. Do they even have a real support? Anyways, ive found another topic where asrocks z390 boards have the same problem, with 10gbe overheating and disconnecting. I think that the issue is very similar to mine. Anyone knows how to remove the plastic cover above the IO? That seems to have helped them solve this.