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The sound disappears from my B450M-HDV

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-BaarLun- View Drop Down
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    Posted: 30 Oct 2019 at 2:58pm
After few months ago, my onboard audio sound stopped working. I connected different audio devices, but the result still the same. No sound anymore when playing games or youtube!! (WIN10)
Now, I have to use an external sound card that solved the problem.
What?™s going on of my internal audio?? Is there any solution?
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Ray62 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ray62 Quote  Post ReplyReply Direct Link To This Post Posted: 30 Oct 2019 at 4:29pm
Maybe you have the audio problem caused by a windows update KB4515384
https://www.windowslatest.com/2019/09/12/windows-10-kb4515384-audio-issues/
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ASRock_TSD View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 30 Oct 2019 at 7:20pm
Dear -BaarLun-,

Greetings, this is ASRock TSD.


Referring to your question about onboard audio ports, kindly verify the suggestions below:

1. Kindly verify both front and rear audio port.
2. Kindly install the Realtek driver from the link below:
http://asrock.pc.cdn.bitgravity.com/Drivers/All/Audio/Realtek_Audio(v8403_FF00).zip
3. Kindly refer to page.25 to clear CMOS:
http://asrock.pc.cdn.bitgravity.com/Manual/B450M-HDV.pdf
4. Kindly clean install the operating system.


Thanks!

All the best,
ASRock TSD
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