ASRock Motherboard Utility ver:3.0.264 0 Errors

Dear Markbolt11,

Thank you for posting your query to the ASRock forum.

We have checked with the Z390 Phantom Gaming 4S motherboard (BIOS 1.40).
However, we are not able to see the same problem.

ASRock's motherboard utility was able to be installed properly.

Let's try:
-Uninstall the third-party software from the system to see if it will work.
-Restarting the system and re-install the utility again.

With thanks,
ASRock TSD


Edited by ASRock_TSD - 06 May 2020 at 10:52am

Dear Markbolt11,

Thanks for the reply.

Could you kindly provide the following information for us?
1. A Picture of your motherboard.
2. The screenshot of the BIOS main page.
   Here is how you can take a screenshot of the BIOS.
   -Install a USB disk and go into the BIOS with the F2 button.
   -In the BIOS main screen, kindly press the F12 button the screenshot of the
    BIOS will be saved to the USB disk.

With thanks,
ASRock TSD

Dear Markbolt11,

Thanks so much for the pictures.

Since this motherboard is sold by Microcenter, it is required to check with the Microcenter about this.

Kindly contact Microcenter for further assistance.
http://www.microcenter.com/

With thanks,
ASRock TSD

Dear Markbolt11,

Thanks for the reply.

Any model that is not listed on the ASRock website would an OEM motherboard.
Due to the policy, it is required to contact the OEM vendor first.

With thanks,
ASRock TSD

Edited by ASRock_TSD - 07 May 2020 at 5:07pm

markbolt11 wrote: I asking MicroCenter now.

Hey buddy I am in the same boat with this Motherboard. I can't seem to update the BIOS via ASRock's website.

Were you able to get this to work?