Z390 RGB/BIOS Issue

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   I have a new ASRock Z390 Phantom Gaming 4s motherboard and have some issues regarding RGB lighting. As with several other people I too am having problems controlling the lights using the Polychrome RGB program.

I have tried all the suggestions I have come across with no luck, however my issue extends into the BIOS. The Polychrome tool is available and it allows me to select the various light options (pattern, speed, etc.) but selecting the "apply all" button has no effect on the lights.

I have 3 x fan lights, 1 x CPU light, and a light in the front of the case. The lights all work perfectly. My case has a button on the front that allows me to cycle through a series of predefined colors/patterns. So the lights do function, I just cannot control them through the software application or through the BIOS. 

Does anyone have any suggestions? 

OS: Windows 10 64-bit
MB: ASRock Z390 Phantom Gaming 4S
Firmware: 1.20

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ThePengoose Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09 Jun 2020 Status: Offline Points: 3	Post Options Post Reply Quote ThePengoose Report Post Thanks(0) Quote Reply Topic: Z390 RGB/BIOS Issue Posted: 09 Jun 2020 at 11:09pm
	I have a new ASRock Z390 Phantom Gaming 4s motherboard and have some issues regarding RGB lighting. As with several other people I too am having problems controlling the lights using the Polychrome RGB program. I have tried all the suggestions I have come across with no luck, however my issue extends into the BIOS. The Polychrome tool is available and it allows me to select the various light options (pattern, speed, etc.) but selecting the "apply all" button has no effect on the lights. I have 3 x fan lights, 1 x CPU light, and a light in the front of the case. The lights all work perfectly. My case has a button on the front that allows me to cycle through a series of predefined colors/patterns. So the lights do function, I just cannot control them through the software application or through the BIOS. Does anyone have any suggestions? OS: Windows 10 64-bit MB: ASRock Z390 Phantom Gaming 4S Firmware: 1.20

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 11 Jun 2020 at 11:23am
	Dear ThePengoose, Thank you for posting your query to the ASRock forum. Regarding your question, kindly write to the following email and submit the technical support form. https://event.asrock.com/tsd.asp Also, kindly provide the following information when submitting to the technical support form. 1. Please provide which RGB light the setting will not apply on. 2. If it is the light connected to the RGB port, kindly provide the RGB light header name. 3. If it is the RGB RAM, kindly provide the memory module model name for us. With thanks, ASRock TSD