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X570 Creator cannot detect TB device |
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boneto666 
Newbie 
Joined: 10 Nov 2017 Status: Offline Points: 9 |
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 Topic: X570 Creator cannot detect TB devicePosted: 23 Jun 2020 at 1:14pm |
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Dear guys,
I am trying to use the onboard Thunderbolt ports and I have enabled TB option in BIOS as well. Of course I have installed the Thunderbolt(v17.4.77.400) drivers from ASRock website. But WIN10 OS still fails to detect my TB device, try 2.01 BIOS is the same result. Please help! |
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ThreeDee
Senior Member 
Joined: 24 Jul 2019 Location: Billings,MT Status: Offline Points: 2396 |
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Posted: 23 Jun 2020 at 4:06pm |
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any "unknown device" listings in device manager or anything with an exclamation point next to it? .. select "show hidden devices" in device manager to see everything listed
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|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
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ASRock_TSD
ASRock_Official 
Joined: 20 Mar 2015 Status: Offline Points: 8727 |
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Posted: 23 Jun 2020 at 5:01pm |
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Dear boneto666,
Greetings, this is ASRock TSD. According to your question, we provide some suggestions to check the system: 1. Please enter BIOS setup and load BIOS default setting via [F9] key. 2. If possible, please plug your Thunderbolt device to another Thunderbolt system. 3. If possible, please install other Thunderbolt devices to verify the TB3 port of the MB. 4. Reinstall a clean Windows 10 OS with Thunderbolt driver. Thanks! All the best, ASRock TSD |
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