APP Shop - This utility is not for this platform!

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Thanks for the advice, I will create a support ticket and let you know when I have received an answer.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Odey Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Jun 2020 Location: Belgium Status: Offline Points: 9	Post Options Post Reply Quote Odey Report Post Thanks(0) Quote Reply Posted: 02 Jul 2020 at 8:40pm
	Thanks for the advice, I will create a support ticket and let you know when I have received an answer.

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3139	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 02 Jul 2020 at 7:53pm
	still the same advice here you need to open a support ticket direct with asrock you may link this thread to indicate other people all with the same problem, but just posting the problem here will not get the software fixed
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

Odey Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Jun 2020 Location: Belgium Status: Offline Points: 9	Post Options Post Reply Quote Odey Report Post Thanks(0) Quote Reply Posted: 02 Jul 2020 at 1:20am
	Could it have to do with the windows version? I also have Windows 10 Pro, are there others who also have this problem with Windows 10? Do I also have to create a ticket here for the same problem? https://www.asrock.com/support/index.asp ----> Latest Drivers Update

Taranius Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Jul 2020 Location: Germany Status: Offline Points: 1	Post Options Post Reply Quote Taranius Report Post Thanks(0) Quote Reply Posted: 01 Jul 2020 at 4:38pm
	Hi, same issue here. Have the B550 Pro4 and a fresh Win 10 Pro intstallation with all updates. The Driver DVD dont work for me, the Setup start with the same Error Code. So i installed all drivers frome Asrocks B550 Pro4 Website. But A Shop and A Tunning doenst work. (other issues with the realthek sound driver, i get no sound, only with the normal Win HD Audio driver). Now i have opened a Support Ticket to Asrock. Greeds Taranius

medium00rare Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Jul 2020 Location: US Status: Offline Points: 1	Post Options Post Reply Quote medium00rare Report Post Thanks(0) Quote Reply Posted: 01 Jul 2020 at 7:43am
	Before everyone gets too focused on the AMD motherboard, I have the same problem on the ASRock Z370M-ITX/ac My guess would be on some Windows update breaking something.

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3139	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 30 Jun 2020 at 10:18pm
	if all three of you have the same issue then im guessing there is a problem with the app shop software and b550 boards in which case here is not the place to get a speedy fix i suggest opening a support ticket direct to asrock customer services this is a forum consisting of normal guys trying to help normal guys the asrock software team just wont get to hear of this issue here (personally i think its probably been highligted already ,but opening up a support ticket would help )
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

gasoen Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Jun 2020 Status: Offline Points: 1	Post Options Post Reply Quote gasoen Report Post Thanks(0) Quote Reply Posted: 30 Jun 2020 at 2:14am
	Same issue with any of the applications and Asrock B550m Pro4. Not even the disc included works. Let's see if they throw some light on this issue

johnroyal Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Jun 2020 Location: montreal Status: Offline Points: 1	Post Options Post Reply Quote johnroyal Report Post Thanks(0) Quote Reply Posted: 29 Jun 2020 at 10:01am
	I have the exact same issue. On the same motherboard. None of the utilities work.

Odey Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 Jun 2020 Location: Belgium Status: Offline Points: 9	Post Options Post Reply Quote Odey Report Post Thanks(0) Quote Reply Posted: 27 Jun 2020 at 10:14pm
	I have an ASRock B550 Pro4 motherboard and would like to install the APP Shop. The installation succeeds, but when I click on the desktop shortcut I get this error: "This utility is not for this platform!" The installation of the AMD Chipset Software was successful. I'm not 100% sure, but I think I got this error with all the other software from the product page of this motherboard. (https://www.asrock.com/MB/AMD/B550%20Pro4/index.asp#Download) Do you know why this doesn't work? Thank you in advance! Microsoft Windows 10 Pro AMD Ryzen 7 3700X ASRock Radeon RX 5700 XT Challenger D 8G OC ASRock B550 Pro4 (Motherboard version field is empty in sysinfo, I have never updated it)