Trouble identifying motherboard model

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   Hi all.  I have three questions.

1) I have an ASRock B450M Gaming, which is apparently a model that doesn't exist.

It looks like a B450M/ac but those say "B450M/ac" right on the silkscreen.  This one says, well, "B450M Gaming".  The B450M/ac version of LED control doesn't work on it, nor does the BIOS seem to control the LED's.

The motherboard was in a CyberpowerPC GMA4200 BST with a Ryzen 5 3600.

Could an oddball model have somehow gotten shipped out?

2) My other question, which precipitated digging into all this, is that one of the USB AMD eXtensdible host controllers died with error code 43 (device failure), and no amount of working with the drivers, or powering up and down, fixes the problem.  Is that definitely a motherboard replacement?

3) Since the LED's can't be controlled via BIOS or the ASRock RGB LED utilities, how can I turn them off, or is that a question for CyberpowerPC?

Thanks a bunch.
George Turner.

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GeorgeT Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Aug 2020 Location: Lexington KY Status: Offline Points: 3	Post Options Post Reply Quote GeorgeT Report Post Thanks(0) Quote Reply Topic: Trouble identifying motherboard model Posted: 19 Aug 2020 at 5:04am
	Hi all. I have three questions. 1) I have an ASRock B450M Gaming, which is apparently a model that doesn't exist. It looks like a B450M/ac but those say "B450M/ac" right on the silkscreen. This one says, well, "B450M Gaming". The B450M/ac version of LED control doesn't work on it, nor does the BIOS seem to control the LED's. The motherboard was in a CyberpowerPC GMA4200 BST with a Ryzen 5 3600. Could an oddball model have somehow gotten shipped out? 2) My other question, which precipitated digging into all this, is that one of the USB AMD eXtensdible host controllers died with error code 43 (device failure), and no amount of working with the drivers, or powering up and down, fixes the problem. Is that definitely a motherboard replacement? 3) Since the LED's can't be controlled via BIOS or the ASRock RGB LED utilities, how can I turn them off, or is that a question for CyberpowerPC? Thanks a bunch. George Turner.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 28323	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 19 Aug 2020 at 11:51pm
	If memory serves the B450 Gaming boards that ship in CyberpowerPC systems is specific to CyberpowerPC. You can open a support ticket with ASRock or CyberpowerPC, either should be able to help you. https://support.cyberpowerpc.com/hc/en-us https://event.asrock.com/tsd.asp