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Polychrome sync not detecting 6800XT

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juan_r2k View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote juan_r2k Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jun 2021 at 3:57am
same problem here, and i tried update the Update_RX6800_XT_PG.cmd but it say Fail on to Jump to LDROM
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Post Options Post Options   Thanks (0) Thanks(0)   Quote juan_r2k Quote  Post ReplyReply Direct Link To This Post Posted: 18 Jun 2021 at 9:26am
Originally posted by ASRock_TSD ASRock_TSD wrote:

Dear Kinzsz,

Please check if the RGB software can be turned on.
If it does not turn on, please follow the steps to verify.
1. Boot up the system and run the Radeon software.
2. Close the Radeon software.
3. Make sure the LED On/Off switch is on.
4. Download the following tool and unzip it.
   https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip
5. Run command prompt as Administrator.
6. Run Verify.cmd and take a screenshot.
7. Run Update_RX6800_XT_PG.cmd.

How to post a picture on ASRock Forum
http://forum.asrock.com/forum_posts.asp?TID=19&FID=15&PR=3&title=how-to-post-picture-on-asrock-forum

Thank you!
Yours truly,
ASRock TSD


step 6 Run Verify.cmd.... that command is not on the rx6800... carpet

Edited by Administrator - 28 Jun 2021 at 11:33am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 22 Jun 2021 at 12:03pm
Dear forum users,

For the tool in the following link, please make sure that you are using the graphics card with the following model:

RX 6800 XT Phantom Gaming D 16G OC
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip

We have confirmed again by the following procedures:
-Check if there are any third-party RGB tools installed, if there is, uninstall them.
-Install the graphics card driver.
-Install the ASRock Polychrome SYNC ver:1.0.18 and try to see if the RGB can be controlled.
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.18).zip
-Execute the following tool via command prompt.
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip

For any further questions, kindly contact technical support for further assistance.
https://event.asrock.com/tsd.asp?ln=en

With thanks,
ASRock TSD

Edited by ASRock_TSD - 22 Jun 2021 at 12:12pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote juan_r2k Quote  Post ReplyReply Direct Link To This Post Posted: 23 Jun 2021 at 8:45am
Originally posted by ASRock_TSD ASRock_TSD wrote:

Dear forum users,

For the tool in the following link, please make sure that you are using the graphics card with the following model:

RX 6800 XT Phantom Gaming D 16G OC
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip

We have confirmed again by the following procedures:
-Check if there are any third-party RGB tools installed, if there is, uninstall them.
-Install the graphics card driver.
-Install the ASRock Polychrome SYNC ver:1.0.18 and try to see if the RGB can be controlled.
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.18).zip
-Execute the following tool via command prompt.
https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip

For any further questions, kindly contact technical support for further assistance.
https://event.asrock.com/tsd.asp?ln=en

With thanks,
ASRock TSD


got it, so i need help with my AMD Radeon RX 6800 XT Taichi X 16G OC, please and TIA
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Post Options Post Options   Thanks (0) Thanks(0)   Quote juuni1002 Quote  Post ReplyReply Direct Link To This Post Posted: 23 Jun 2021 at 11:18am
I'm having the exact or very similar problem. I have the ASRock 6800 XT Taichi, just got it today from Newegg, downloaded the two programs (Tweak and ASRGBLED), and while Tweak seems to work, the ASRGBLED popped open the first two times, but now it's not even recognizing that I have an ASRock GPU. Even when it opened the first time, I tried changing the color settings, and no matter what I chose, it wouldn't change on the GPU.

My PC is still recognizing that I have a 6800 XT, but it's not saying ASRock anywhere. I'm not sure if there's anywhere I can check to see if the PC will recognize a partner-brand GPU vs just the stock name.

I suppose as long as it runs well, it's fine, but it's a bit worrisome that something so simple is not working..
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 23 Jun 2021 at 3:25pm
Dear Forum Users,

If you are using RX 6800 XT Taichi, please refer to the following post to see if the problem will be solved.

http://forum.asrock.com/forum_posts.asp?TID=18353&title=polychrome-sync-not-detecting-6800-xt-taichi

With thanks,
ASRock TSD

Edited by Administrator - 28 Jun 2021 at 11:33am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote juuni1002 Quote  Post ReplyReply Direct Link To This Post Posted: 23 Jun 2021 at 9:05pm
That link doesn't work, just tried it.

However, on the plus side, I booted my PC up this morning and tried it, not the beta but the other one, and it worked. Not only did it detect it, but changing the colors in the program actually changed it on the card.

Don't know why it works all of a sudden though..
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