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Polychrome sync not detecting 6800XT

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Kinzsz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kinzsz Quote  Post ReplyReply Direct Link To This Post Topic: Polychrome sync not detecting 6800XT
    Posted: 02 Jan 2021 at 6:16am
The polychrome sync wont detect my phantom gaming 6800xt oc.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 04 Jan 2021 at 4:30pm
Dear Kinzsz,

Thank you for choosing ASRock.
Please refer to the following steps to try.
1. Install the latest VGA driver from AMD official site.
2. Use LED On/Off Switch to turn off the LED once and turn on again.
3. Download and install the latest Polychrome SYNC 1.0.14.
Download link:
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.14).zip

Thank you!
Yours truly,
ASRock TSD
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Kinzsz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kinzsz Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jan 2021 at 1:32am
Ive already tried that. The switch on the card doesnt do anything.
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Kinzsz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kinzsz Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jan 2021 at 2:22am
It says it doesnt detect asrock card or header when i load polychrome
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jan 2021 at 11:15am
Dear Kinzsz,

Thank you for choosing ASRock.
Regarding your case, does the RGB LED on the card lights up?
Please help to provide your system configuration for us to clarify.

Thank you!
Yours truly,
ASRock TSD

Edited by ASRock_TSD - 07 Jan 2021 at 2:54pm
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Kinzsz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kinzsz Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2021 at 9:27am
THe rgb worked at first but now it doesnt i have an i9 9900k with aorus z390 ultra with the asrock phantom gaming 6800 XT OC
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2021 at 2:58pm
Dear Kinzsz,

Please check if the RGB software can be turned on.
If it does not turn on, please follow the steps to verify.
1. Boot up the system and run the Radeon software.
2. Close the Radeon software.
3. Make sure the LED On/Off switch is on.
4. Download the following tool and unzip it.
   https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX6800XT_PGD.zip
5. Run command prompt as Administrator.
6. Run Verify.cmd and take a screenshot.
7. Run Update_RX6800_XT_PG.cmd.

How to post a picture on ASRock Forum
http://forum.asrock.com/forum_posts.asp?TID=19&FID=15&PR=3&title=how-to-post-picture-on-asrock-forum

Thank you!
Yours truly,
ASRock TSD

Edited by Administrator - 28 Jun 2021 at 11:32am
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lby_0101 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote lby_0101 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Mar 2021 at 11:19am


£使££上面£方法££可以修££但是£板£££££制,并且££rgb不亮,帮忙£下£何解££
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Post Options Post Options   Thanks (0) Thanks(0)   Quote lby_0101 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Mar 2021 at 11:22am
[QUOTE=lby_0101]

After using the above method, these two cannot be controlled, and the two lights on the graphics card are not bright
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Post Options Post Options   Thanks (0) Thanks(0)   Quote lby_0101 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Mar 2021 at 11:31am


This is the rendering. The light of the fan is not on
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