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Polychrome not detecting 5700 XT GPU |
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QuRi76 
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Joined: 21 Feb 2022 Status: Offline Points: 30 |
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 Topic: Polychrome not detecting 5700 XT GPUPosted: 23 Feb 2022 at 1:49am |
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Help.
 
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QuRi76
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Joined: 21 Feb 2022 Status: Offline Points: 30 |
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Posted: 21 Feb 2022 at 2:28pm |
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So I have a phantom d 5700xt and an extreme 4 x570 and I am currently on WIN11 with the 2.0.114v of poly chrome and I keep getting an error of driver cannot be loaded, re-install, if it happens again, report problem with your system configuration as detail as possible?
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ASRock_TSD
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Joined: 20 Mar 2015 Status: Offline Points: 8532 |
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Posted: 01 Sep 2021 at 9:43am |
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Dear SaadHamdi,
Thanks for the reply. For your case, advanced support is required. Kindly fill out the form from the link below and ASRock will arrange an expert to assist you with this. https://event.asrock.com/tsd.asp?ln=en With thanks, ASRock TSD |
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SaadHamdi
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Joined: 27 Aug 2021 Status: Offline Points: 45 |
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Posted: 31 Aug 2021 at 4:24pm |
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Model name is asrock rx 5700 xt phantom gaming D 8GB oc
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SaadHamdi
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Posted: 30 Aug 2021 at 4:07pm |
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Model name is rx 5700 xt phantom gaming D 8G oc
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ASRock_TSD
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Posted: 30 Aug 2021 at 1:45pm |
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Dear SaadHamdi,
Thanks for posting. Please provide the full model name of the graphics card. With thanks, ASRock TSD |
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SaadHamdi
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Posted: 27 Aug 2021 at 4:35pm |
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Hey I have the same problem and tried this fix but it says every time I do this fix it gives me this message with a big (Update Fail).
================================================================= ASRock ISP Tool v1.0.10.2 Built: 20210310 (C)2019 ASRock Incorporation. All Rights Reserved ================================================================= WARNING! PLEASE DON'T STOP THIS PROGRAM DURING FIRMWARE UPDATING. [ Configuration ] Program Interface ...... ADL_I2C_OEM Adapter ................ AMD Radeon RX 5700 XT [ Chip - Current] FW Version ............. 0x00000000 FW Release ............. 0x00000000 FW Feature ............. 0x00000000 HW Version ............. 0x00000000 Device ID .............. 0x00000000 Flash Mode ............. Unknown (0x00) Config0 : Config1 ...... 0x0019FDB4 : 0x0019FD37 Jump to LDROM [ Fail ] Process Time [ 0.019 seconds ] ************************* Update Fail ************************* Any help could be appreciated. |
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leandro79rj
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Joined: 23 Jun 2021 Location: Rio de Janeiro Status: Offline Points: 45 |
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Posted: 26 Jun 2021 at 4:49am |
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It worked for me. I'm happy.
Mine is RX5500XT. But mine kept updating all the time I needed to use CTRL + C To exit after I completed 100% I'm using polychrome version V.2.0.96 (Fimware) v.3.4 Thank you!!!  
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LMM
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JuliaLucy
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Posted: 09 Jun 2021 at 7:09pm |
What worked out for my 5600 XT was deleting all the software related to RGB devices. (Razer software, Ballistix MOD, turns out Samsung Magician software can also be an issue if you have that installed) I then followed the same steps that are listed above, same driver eventho its not for my card, but it worked. |
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Blitzeno
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Joined: 09 Jun 2021 Status: Offline Points: 45 |
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Posted: 09 Jun 2021 at 11:30am |
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Same thing happens to my rx 5500 xt PG, I launch polychrome and it always gets stuck in green and I cant find any fix, can anything be done for my situation?
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Blitzeno wrote: