Polychrome not detecting 5700 XT GPU |
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Blitzeno
Newbie Joined: 09 Jun 2021 Status: Offline Points: 45 |
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Same thing happens to my rx 5500 xt PG and I cant find any fix :(
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ASRock_TSD
ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532 |
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Dear Apc01352,
Thanks for letting us know. We will add that step to our previous post. Thanks so much. With thanks, ASRock TSD |
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apc01352
Newbie Joined: 19 Mar 2021 Location: New York Status: Offline Points: 105 |
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This worked, Thank you! Just a quick note, you have to open the file location in CMD before typing in the prompt to update |
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ASRock_TSD
ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8532 |
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Dear Apc01352,
Thank you for posting your query to the ASRock forum. Regarding your question, kindly refer to the following: 1. Boot up the system and install the graphics card driver. 2. Download the following tool and unzip it. https://download.asrock.com/TSD/Desktop/RGBFW/GPU/RX5700XT_PGD.zip 3. Run command prompt as Administrator. 4. Go to the directory of where the tool is located. e.g. Type cd (Directory of the RX5700XT_PGD file) 5. Run the update tool by typing "Update_RX5700_PG.cmd" 6. The update process may take a while. 7. When the message "Update Pass" shows up, it means that the graphics card firmware has been flashed successfully. 8. Please turn on the RGB software and check if the RGB can be controlled properly. https://download.asrock.com/Utility/RGB/PolychromeRGB(v2.0.94).zip With thanks, ASRock TSD Edited by ASRock_TSD - 23 Mar 2021 at 1:57pm |
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apc01352
Newbie Joined: 19 Mar 2021 Location: New York Status: Offline Points: 105 |
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I have a phantom gaming d 5700xt. a few weeks ago polychrome decided that it no longer wanted to recognize the gpu, so i cannot change the rgb color. The rgb is currently stuck on green, which i believe is the beginning of the stock rainbow waive, but its not moving.
I have done 2 fresh installs of windows, and updated polychrome to the most recent beta on the asrock support page for my motherboard (b550 pg velocita) since it is more recent than the copy on the support page for the gpu. GPU page has 1.0.13. Motherboard page has 2.0.94. I have updated to the most recent bios for the motherboard (1.90), and the issue started around the time i made that update |
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