ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - B560 Steel Legend WHEA-Logger fatal hardware error
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

B560 Steel Legend WHEA-Logger fatal hardware error

 Post Reply Post Reply Page  12>
Author
Message
warning077 View Drop Down
Newbie
Newbie
Avatar

Joined: 07 Oct 2019
Location: Slovenia
Status: Offline
Points: 198
Post Options Post Options   Thanks (0) Thanks(0)   Quote warning077 Quote  Post ReplyReply Direct Link To This Post Topic: B560 Steel Legend WHEA-Logger fatal hardware error
    Posted: 18 Apr 2021 at 5:18pm
I have a week old system:
B560 Steel Legend
i5-11500
2x8GB Corsair CMK16GX4M2B3200C16.

The board came with 1.40 BIOS, which I successfully updated to 1.50.
No problems so far.

Yesterday, I updated BIOS to 1.70 (flash procedure was successful).
However, in Windows 10 Event Viewer I now get WHEA-Logger fatal hardware error after every (planned) reboot - no BSODs or random reboots so far.

Event 1, WHEA-Logger
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

XML:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>1</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2021-04-18T05:53:41.8268006Z" />
<EventRecordID>8784</EventRecordID>
<Correlation ActivityID="{6150b67d-b1a1-45c2-81e5-e9cb734b9406}" />
<Execution ProcessID="3208" ThreadID="4508" />
<Channel>System</Channel>
<Computer>DESKTOP-S02I9FM</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="Length">4944</Data>
<Data Name="RawData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ata>
</EventData>
</Event>

Was there perhaps something wrong with the BIOS Flash procedure, or can this simply be a Windows/BIOS bug.

I'm little concerned since it is described as fatal hardware error, meaning something is about to die.
Back to Top
Argon51 View Drop Down
Newbie
Newbie


Joined: 20 Apr 2021
Status: Offline
Points: 90
Post Options Post Options   Thanks (1) Thanks(1)   Quote Argon51 Quote  Post ReplyReply Direct Link To This Post Posted: 20 Apr 2021 at 2:24am
I get the same Error once on Startup with the B560m Steel Legend. It doesn´t reappear after, only once on a freshly started System. Otherwise the System is totally stable. I´ve tried various Bios Settings, including default Settings, can´t get rid of it.
Back to Top
warning077 View Drop Down
Newbie
Newbie
Avatar

Joined: 07 Oct 2019
Location: Slovenia
Status: Offline
Points: 198
Post Options Post Options   Thanks (0) Thanks(0)   Quote warning077 Quote  Post ReplyReply Direct Link To This Post Posted: 20 Apr 2021 at 4:19am
Which BIOS version do you have...1.70?
On 1.50 there was no such error (although I ran it only for a week)
Back to Top
Argon51 View Drop Down
Newbie
Newbie


Joined: 20 Apr 2021
Status: Offline
Points: 90
Post Options Post Options   Thanks (0) Thanks(0)   Quote Argon51 Quote  Post ReplyReply Direct Link To This Post Posted: 20 Apr 2021 at 4:43am
I´m on the latest Bios for B560m which is 1.30. I didn´t actively check for those errors on the previous L1.22 Bios, but i see some of them in the Event Viewer in the timeframe where i ran that Bios.
I run a 11400f, 2x8GB Crucial Ballistix 3200, Gtx 1060.
Back to Top
Spluff View Drop Down
Newbie
Newbie


Joined: 22 Apr 2021
Status: Offline
Points: 75
Post Options Post Options   Thanks (0) Thanks(0)   Quote Spluff Quote  Post ReplyReply Direct Link To This Post Posted: 22 Apr 2021 at 2:22am
I just joined this forum as I am getting exactly the same error on my ASUS rog strix b560 motherboard.

System seems stable but quite worrying that there is a fatal error.

I am using crucial BL2K8G32C16U4BL 3200 memory and a 11400 chip.

Let?™s hope we all can find a solution
Back to Top
warning077 View Drop Down
Newbie
Newbie
Avatar

Joined: 07 Oct 2019
Location: Slovenia
Status: Offline
Points: 198
Post Options Post Options   Thanks (0) Thanks(0)   Quote warning077 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Apr 2021 at 2:18pm
You can at least learn which Windows process is causing this error.

In Event Viewer see the number in the "Execution ProcessID" (every reboot it is a different process ID), and then in Task Manager find that process ID.
Right-click a process in the Details tab, and you can click "Go To Service(s)" and it will take you to the actual service running in the Services tab. It looks like my WHEAs were reported by "Diagnostic Policy Service" (DPS). Interesting.
Back to Top
Spluff View Drop Down
Newbie
Newbie


Joined: 22 Apr 2021
Status: Offline
Points: 75
Post Options Post Options   Thanks (0) Thanks(0)   Quote Spluff Quote  Post ReplyReply Direct Link To This Post Posted: 22 Apr 2021 at 3:24pm
Originally posted by warning077 warning077 wrote:

You can at least learn which Windows process is causing this error.

In Event Viewer see the number in the "Execution ProcessID" (every reboot it is a different process ID), and then in Task Manager find that process ID.
Right-click a process in the Details tab, and you can click "Go To Service(s)" and it will take you to the actual service running in the Services tab. It looks like my WHEAs were reported by "Diagnostic Policy Service" (DPS). Interesting.


Yeah mine is the same service as yours. This has got to be something with the b560 chipset as we all have different graphics, storage and memory.

I didn?™t have this error until I swapped out my mono, cpu and ram
Back to Top
Spluff View Drop Down
Newbie
Newbie


Joined: 22 Apr 2021
Status: Offline
Points: 75
Post Options Post Options   Thanks (0) Thanks(0)   Quote Spluff Quote  Post ReplyReply Direct Link To This Post Posted: 27 Apr 2021 at 4:40am
I took out my western digital sn850 nvme and that?™s stopped error messages
Back to Top
warning077 View Drop Down
Newbie
Newbie
Avatar

Joined: 07 Oct 2019
Location: Slovenia
Status: Offline
Points: 198
Post Options Post Options   Thanks (0) Thanks(0)   Quote warning077 Quote  Post ReplyReply Direct Link To This Post Posted: 27 Apr 2021 at 4:20pm
Originally posted by Spluff Spluff wrote:

I took out my western digital sn850 nvme and that?�s stopped error messages

When did you notice the WHEA error ....after installing the nvme drive
(if new) or after updating the BIOS.

In my case almost the whole system was new (board, CPU, RAM and nvme drive), and the errors started only after updating BIOS from 1.50 to 1.70.

I also installed Windows on my old 850 EVO SSD (did not remove the nvme drive - 970 EVO+) and the WHEA error also showed in Windows when booting from SSD.
Back to Top
RLGL View Drop Down
Senior Member
Senior Member
Avatar

Joined: 29 Jul 2018
Location: MN
Status: Offline
Points: 1995
Post Options Post Options   Thanks (0) Thanks(0)   Quote RLGL Quote  Post ReplyReply Direct Link To This Post Posted: 27 Apr 2021 at 11:14pm
a quick Google search produced this

"The Windows Hardware Error Architecture (WHEA) uncorrectable error is a Windows stop code that is displayed on a blue screen. ... WHEA uncorrectable errors are usually associated with faulty hardware, but they can also be caused by driver conflicts, missing Windows updates, and even overclocking."
Asrock Z370 Gaming K6,Intel i7 8700K,
Asrock x570 Taichi

Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.174 seconds.