ASRock B450M Pro4 Audio Issue |
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ket
Senior Member Joined: 13 Jul 2017 Location: UK Status: Offline Points: 1676 |
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Posted: 30 Jul 2021 at 7:30pm |
Was the RMA center specifically told the on-board audio doesn't work? Service center techs can be pretty stupid sometimes unless there is a specific note added in the box as well.
I haven't contacted my Asrock contacts in a while but if you want I can try getting hold of one of them to get this sorted for you. Edited by ket - 30 Jul 2021 at 7:35pm |
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rvin
Newbie Joined: 14 Jun 2021 Status: Offline Points: 80 |
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Final update. AsRock told me that since the authorized service couldn't reproduce the issue it doesn't exist. I have swapped the motherboard with an Asus and everything works out of the box. First and last AsRock I will own/recommend.
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rvin
Newbie Joined: 14 Jun 2021 Status: Offline Points: 80 |
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Update for whoever is interested. I sent the motherboard in (Europe - authorized service) and they rejected it saying that they can't reproduce the issue. I tried literally everything before sending it in and now I am stuck with a fried audio chip.
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ket
Senior Member Joined: 13 Jul 2017 Location: UK Status: Offline Points: 1676 |
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Not worth it IMO, I don't know of anyone ever bricking onboard audio just by updating the firmware.
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rvin
Newbie Joined: 14 Jun 2021 Status: Offline Points: 80 |
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Thank you, I will try that and report back on Friday. I don't have physical access to the computer at the moment. Do you think it is worth upgrading/downgrading the BIOS or that is futile effort?
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ket
Senior Member Joined: 13 Jul 2017 Location: UK Status: Offline Points: 1676 |
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Typically if you have already updated the firmware, reset to defaults, installed the standard Realtek driver and can't get any audio through headphones or speakers that is a pretty sure indication the audio is dead. You can try this audio package I put together but I doubt it'll make a difference; https://mega.nz/file/vhhhnAIZ#Z1VR4KGv4JlWc_9u__tJntFj509genQMbW0wlJQE6k4
Make sure you check out the readme for installing the audio console and how to get the latest version of it. |
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rvin
Newbie Joined: 14 Jun 2021 Status: Offline Points: 80 |
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Such a shame. Unfortunately I bought this motherboard in January so RMA is the only option, which leaves the PC without a motherboard for who knows how long. I sent asrock a support ticket to see if there is a software fix, lots of people have the same issue on reddit and other forums - and some of them found drivers which solved the issue, unfortunately none of those solutions helped me. Is there any easy way to verify whenever the chip is dead? |
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ket
Senior Member Joined: 13 Jul 2017 Location: UK Status: Offline Points: 1676 |
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Sounds like you have a dead integrated audio chip. You can either RMA the board or send it back to the retailer for replacement or pick yourself up a cheap PCIe audio card, Xonar SE or AE cards are decent and comparable to most on-board audio, which is to say they aren't amazing so if going that route track one down at the lowest possible price, second hand if you must.
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rvin
Newbie Joined: 14 Jun 2021 Status: Offline Points: 80 |
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Unfortunately I couldn't get audio to work on my B450M + Ryzer 5 1600AF combo. I tried both the motherboard sound out (green) and the front sound out.
Specs: ASRock B450M Pro4 - running latest BIOS AMD Ryzen??5 1600AF GTX 1080 Things I tried:
I couldn't get the audio device to show up in Device Manager, the GPU is showing under the sound devices and audio is working fine over HDMI. Should I downgrade BIOS? (is that even possible?) |
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