Phantom Gaming d 5700xt RGB not working

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   I have a phantom gaming d 5700xt. My problem is, The RGB on this GPU can't turn on after I upgrade the steel legend b450m motherboard bios to 4.10. The RGB from the motherboard working fine. But only my GPU has the RGB problem.

The polychrome software also can't detect the GPU. 

I try to reflash the RGB for my phantom gaming d 5700xt but it fails to reflash.

Should I downgrade the motherboard bios? or just waiting new bios?  

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arifalzari Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Jul 2021 Location: Malaysia Status: Offline Points: 35	Post Options Post Reply Quote arifalzari Report Post Thanks(0) Quote Reply Topic: Phantom Gaming d 5700xt RGB not working Posted: 05 Jul 2021 at 10:13am
	I have a phantom gaming d 5700xt. My problem is, The RGB on this GPU can't turn on after I upgrade the steel legend b450m motherboard bios to 4.10. The RGB from the motherboard working fine. But only my GPU has the RGB problem. The polychrome software also can't detect the GPU. I try to reflash the RGB for my phantom gaming d 5700xt but it fails to reflash. Should I downgrade the motherboard bios? or just waiting new bios?
	arifalzari

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8727	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 08 Jul 2021 at 2:08pm
	Dear Arifalzari, Thank you for posting. We would like to hear the details about your system, could you fill out the form in the following link for us to take close to the symptom? https://event.asrock.com/tsd.asp Please provide the following information when sending the form to us: 1. Motherboard BIOS version. 2. CPU version. 3. Which BIOS did you upgraded from. 4. Which software did you use to control the RGB? With thanks, ASRock TSD Edited by ASRock_TSD - 08 Jul 2021 at 2:08pm

arifalzari Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Jul 2021 Location: Malaysia Status: Offline Points: 35	Post Options Post Reply Quote arifalzari Report Post Thanks(0) Quote Reply Posted: 08 Jul 2021 at 6:55pm
	This is my system information Asrock Steel Legend (Bios 4.10) Amd Ryzen 5 2600 I'm using Bios from 4.00 and upgrade into 4.10. Since the upgrade to 4.10 my RGB on GPU(Asrock phantom gaming 5700xt) not running well. currently, I'm using V2.0.96 (firmware)v3.4 for the RGB controller. sometimes the controller can detect the GPU but cannot click anything to change the setting. Should I do the flashing for GPU? Thank you.
	arifalzari

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8727	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 12 Jul 2021 at 8:17pm
	Dear Arifalzari, Thanks for the information. Please try the method listed in the link below to see if the problem will be fixed. http://forum.asrock.com/forum_posts.asp?TID=18416&title=polychrome-not-detecting-5700-xt-gpu With thanks, ASRock TSD