q270 pro btc+ ( screen display problem)

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   Hello
I am assembling a new rig using the q270 pro btc+ With a 7th gen intel core i5-7500  Connected to a screen via HDMI from the motherboard 
At the beginning while setting up windows everything was going fine. But after plugging in the first gpu and turning the rig on the screen shows a no signal black screen, when i unplug the gpu and run the rig the screen comes back again and works normally ( i have tried 2 different cards) I have changed the risers and still have the same issue.
I have installed the same cards into another rig and it worked just fine.

Has anyone ran into a similar situation?

Thank you

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Faisal Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08 May 2022 Status: Offline Points: 20	Post Options Post Reply Quote Faisal Report Post Thanks(0) Quote Reply Topic: q270 pro btc+ ( screen display problem) Posted: 09 May 2022 at 2:18am
	Hello I am assembling a new rig using the q270 pro btc+ With a 7th gen intel core i5-7500 Connected to a screen via HDMI from the motherboard At the beginning while setting up windows everything was going fine. But after plugging in the first gpu and turning the rig on the screen shows a no signal black screen, when i unplug the gpu and run the rig the screen comes back again and works normally ( i have tried 2 different cards) I have changed the risers and still have the same issue. I have installed the same cards into another rig and it worked just fine. Has anyone ran into a similar situation? Thank you

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 10 May 2022 at 6:44pm
	Hi Faisal, Thank you for your post. Here we have two suggestions for you to try. 1. Connect your HDMI cable to your graphic card. 2. Switch the primary video adapter to "onboard". All the best ASRock TSD