Z97 Extreme6 USB problem (Windows 10)

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   OS: Windows 10 Pro x64
Motherboard: ASRock Z97 Extreme6
Problem: Bottom 2 USB ports on back of system are not working but all devices appear to be installed in device manager

Last night I stayed up way too late trying to fix a USB problem that I am having with no success. My case has 4 front USB ports (2 2.0 and 2 3.0), and the back of the case has 6 USB 3.0 ports.
The top 2 USB 3.0 ports work fine, and I have my G710+ keyboard plugged into both of those. In the USB 3.0 ports that are next from the top I have my APC  Backup UPS RS 1500 data cable plugged in as well as my Mad Catz R.A.T. 9. I've tried a number of devices in the next ports, but I cannot figure out a way to make them work. I have a scanner that I would love to leave plugged in as well as a USB hub. I don't want to have those plugged into the front ports since I use them for my wireless headset, wireless AC adapter for WiFi, thumb drives, etc.

Edited by gniblack - 15 Apr 2016 at 1:05am

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gniblack Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 May 2015 Status: Offline Points: 76	Post Options Post Reply Quote gniblack Report Post Thanks(0) Quote Reply Topic: Z97 Extreme6 USB problem (Windows 10) Posted: 15 Apr 2016 at 12:39am
	OS: Windows 10 Pro x64 Motherboard: ASRock Z97 Extreme6 Problem: Bottom 2 USB ports on back of system are not working but all devices appear to be installed in device manager Last night I stayed up way too late trying to fix a USB problem that I am having with no success. My case has 4 front USB ports (2 2.0 and 2 3.0), and the back of the case has 6 USB 3.0 ports. The top 2 USB 3.0 ports work fine, and I have my G710+ keyboard plugged into both of those. In the USB 3.0 ports that are next from the top I have my APC Backup UPS RS 1500 data cable plugged in as well as my Mad Catz R.A.T. 9. I've tried a number of devices in the next ports, but I cannot figure out a way to make them work. I have a scanner that I would love to leave plugged in as well as a USB hub. I don't want to have those plugged into the front ports since I use them for my wireless headset, wireless AC adapter for WiFi, thumb drives, etc. Edited by gniblack - 15 Apr 2016 at 1:05am

gniblack Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 May 2015 Status: Offline Points: 76	Post Options Post Reply Quote gniblack Report Post Thanks(0) Quote Reply Posted: 15 Apr 2016 at 1:08am
	Last night I noticed that these ASMedia USB 3.0 ports were not even showing up in the device manager. I restarted my system to UEFI and enabled everything under the advanced USB options. After restarting I still didn't see anything. I don't recall shutting down my system, but for some reason the ports are working today. I don't know what the heck is going on here.

parsec Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996	Post Options Post Reply Quote parsec Report Post Thanks(0) Quote Reply Posted: 15 Apr 2016 at 1:22am
	Your board has USB 3.0 ports provided by the Intel chipset, and an extra ASMedia USB 3.0 chip. Win 10 uses its USB 3.0 drivers for all the USB 3.0 ports. The ASMedia USB 3.0 ports may not like the Win 10 USB 3.0 driver. But, I'm not sure which ports are connected to the ASMedia chip. I'll try to check on that. When you said the "bottom USB 3.0 ports" don't work, do you mean the ports on the board's IO panel, next to the lower network input jack?


gniblack Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 May 2015 Status: Offline Points: 76	Post Options Post Reply Quote gniblack Report Post Thanks(0) Quote Reply Posted: 15 Apr 2016 at 3:46am
	The ones I referred to are the ASMedia ones as per the manual. You have the 4 USB 3.0 ports that are real close together. The higher ones (since my tower is a standing tower) are the Intel, and the lower ones are the ASMedia. I am having problems with those ASMedia ones. I had to confirm that before I left for my classes today. On page 10 of the manual they are no. 12, right next to the onboard sound card connections.

jdangasrock Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30 Jun 2016 Status: Offline Points: 1	Post Options Post Reply Quote jdangasrock Report Post Thanks(0) Quote Reply Posted: 30 Jun 2016 at 12:33am
	I am having the same problem. for z97 extreme board with the same usb ports. When I look in Device Manager there are some usb ports not working which i am assuming. It first said the asmedia 3.0 usb are not functioning. removed and rescanned. same problem. Says drivers are up to date. Any resolution?

blogfather Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jul 2016 Location: Denmark Status: Offline Points: 2	Post Options Post Reply Quote blogfather Report Post Thanks(0) Quote Reply Posted: 02 Jul 2016 at 11:35pm
	Allmost the same problem with Z170 Extreme 6+ its giving me the well known blue screen and a Driver_power_state_failuer, when i try to close down (turn off) the computer.