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Sleep Problems - Date changes - Waking from sleep
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dmp32103 View Drop Down
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    Posted: 14 Mar 2017 at 7:42am
Hi all,

Recently i built a new PC with the following specs:

Antec VSK 3500 Case with 500W PSU

Intel Pentium G4560 cpu

8gb ddr4 Patriot 2133 ram

240gb Wd Green SSD

ASrock Matx H110M -HDS r3.0 mainboard

Logitech wireless KB and Mouse mk 220

The build went perfectly as did the install of windows 10 pro which is activated and i have installed the latest drivers for the board.  When i put the pc to sleep i am unable to wake it by either keyboard or mouse.  I can however wake the pc by a brief press of the power button.  It wakes from sleep very quickly but with the date advancing at least one day.  The time remains correct but the date advances.

In relation to the keyboard and mouse i have changed every relevant setting i.e ensuring the allow device to wake from sleep etc i have changed the power options to the usb ports to not sleep but nothing is working.  I have tried a wired keyboard and mouse with the same result.  


I have worked out that this is not a windows issue as i installed ubuntu on another hdd with the exact same problem occurring when waking from sleep.  I believe the problem rests with the mainboard.

***** The BIOS is up to date with the latest available.


Any help would be appreciated.

Dmp
H110M -HDSr3.0
Intel Pentium 4560
8gb Patriot Ram ddr4 2100
250gb WD Green SSD
Antec VSK 3500 case
500w Antec PSU (OEM)
Windows 10 Pro
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wardog View Drop Down
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Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 14 Mar 2017 at 11:07am
Hmmmmm......

At least one day? Is it at least one day, or is it a set period of time each time?

Check the polarities on the wiring from your case to the MBs System Panel Header.
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dmp32103 View Drop Down
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dmp32103 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Mar 2017 at 8:53pm
Originally posted by wardog wardog wrote:

Hmmmmm......

At least one day? Is it at least one day, or is it a set period of time each time?

Check the polarities on the wiring from your case to the MBs System Panel Header.



Hi wardog,

Thanks for the reply.  haven't had time to inspect the wiring as yet.  will get around to it tomorrow.  Will reply with further info.

Cheers

Dmp
H110M -HDSr3.0
Intel Pentium 4560
8gb Patriot Ram ddr4 2100
250gb WD Green SSD
Antec VSK 3500 case
500w Antec PSU (OEM)
Windows 10 Pro
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parsec View Drop Down
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Not that this should make a difference, but I find that for some reason it does.

If I put a PC into Sleep mode, it seems the longer it is "sleeping", such as four or more hours, the more likely it won't respond to the mouse, and wake up. Shorter Sleep intervals, less than four hours, and the mouse wakes the PC.

Next, what works to wake the PC? Clicking or moving the mouse? Both? That can seem random with my PCs and the mouse being used.

Logitech keyboard and mouse... they can be finicky, I have a few. Do you have their software from Logitech installed?

The date change, does that only happen when waking from Sleep? If you do a Windows shutdown, and then start the PC, is the date right?

Time and date changes can be caused by a bad battery in the board. Yes the board is new, but a bad battery can happen.
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Finchy70 View Drop Down
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I have windows 10 pro on my asRock Z170A 3.1.  I have a similar problem.  I can wake my pc from sleep but it's date and time jumps forward by sometimes weeks.  All drivers and bios up to date.  Been having this problem for a long while.  Any help would be appreciated.
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dmp32103 View Drop Down
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dmp32103 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Mar 2017 at 6:55am
Originally posted by wardog wardog wrote:

Hmmmmm......

At least one day? Is it at least one day, or is it a set period of time each time?

Check the polarities on the wiring from your case to the MBs System Panel Header.



Hi Wardog,

Yes it at least one day sometimes two.  With the days changing not linked to how long the PC sleeps for i.e a short sleep = one day advancing and longer sleep = 2 days etc. Hope this makes sense?

Also i have checked and then changed the polarities of the wiring from the case to the m/b header with no change.

I believe it is a mainboard quirk that hopefully will be fixed in the next bios update whenever that occurs.

Thanks again

dmp
H110M -HDSr3.0
Intel Pentium 4560
8gb Patriot Ram ddr4 2100
250gb WD Green SSD
Antec VSK 3500 case
500w Antec PSU (OEM)
Windows 10 Pro
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dmp32103 View Drop Down
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Joined: 14 Mar 2017
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote dmp32103 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Mar 2017 at 7:04am
Originally posted by parsec parsec wrote:

Not that this should make a difference, but I find that for some reason it does.

If I put a PC into Sleep mode, it seems the longer it is "sleeping", such as four or more hours, the more likely it won't respond to the mouse, and wake up. Shorter Sleep intervals, less than four hours, and the mouse wakes the PC.

Next, what works to wake the PC? Clicking or moving the mouse? Both? That can seem random with my PCs and the mouse being used.

Logitech keyboard and mouse... they can be finicky, I have a few. Do you have their software from Logitech installed?

The date change, does that only happen when waking from Sleep? If you do a Windows shutdown, and then start the PC, is the date right?

Time and date changes can be caused by a bad battery in the board. Yes the board is new, but a bad battery can happen.

Hi Parsec,

It doesn't matter whether the pc sleeps for a short time or a long time the keyboard and or mouse will not wake it at all.

I have tried 2x sets of wired keyboards and mice Dell and Lenovo) with the same results.

The cmos battery seems okay because if i leave the pc turned off (shutdown) for a long period i.e 24 hrs and turn it back on the time and date are correct. 

And in relation to the logitech keyboard and mouse drivers they are up to date.

I think the mainboard has an issue that a bios fix will hopefully help.  I have lodged at ticket with ASrock but have yet to receive a reply.

Thanks for your help
H110M -HDSr3.0
Intel Pentium 4560
8gb Patriot Ram ddr4 2100
250gb WD Green SSD
Antec VSK 3500 case
500w Antec PSU (OEM)
Windows 10 Pro
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Finchy70 View Drop Down
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Points: 3 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Finchy70 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Mar 2017 at 5:18pm
I've been in touch with ASRock tech support and they state they have never been made aware of this issue.
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dmp32103 View Drop Down
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Originally posted by Finchy70 Finchy70 wrote:

I've been in touch with ASRock tech support and they state they have never been made aware of this issue.

Hi Finchy,

I logged a ticket with them on the 8th of March as titled below in their reply.  Aside from this automated reply I have yet to be contacted from anyone from Asrock which is quite frustrating.  Asrock do not offer a support service in Australia so its all online via their worldwide site for me.

If you or anyone out there happen to be in contact with them please feel free to mention my issues Wink

Dmp


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ASRock Technical Support Division - Time and date changes and wake from sleep issues

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H110M -HDSr3.0
Intel Pentium 4560
8gb Patriot Ram ddr4 2100
250gb WD Green SSD
Antec VSK 3500 case
500w Antec PSU (OEM)
Windows 10 Pro
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jodyoh View Drop Down
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Points: 2 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jodyoh Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2018 at 3:57am
I have a client who has the same problem on BOTH his asrock machines and it happened pretty much at the same exact time! When he puts them to sleep, comes back the next day, his computer says it is like 1-3 months later!

ASRock H170AX 3.1 if i recall the board name correctly.  Started happening ~ january 2018..maybe  after updating to windows 10 to 1709 version.  
One machine is about a year old, and the other maybe 18 months. He changed the cmos battery hoping that would solve the issue

I'm hoping a bios update fixes this issue for him. But if it happens with your ubuntu as well, that is a huge concern...



Edited by jodyoh - 20 Mar 2018 at 3:58am
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