x370 pro gaming aquantia lan issue

If anyone can help me...

After I disconnected the cables on my pc to change a PSU cable, my Aquantia NIC stopped working. It wasn't getting a valid IP address.

I've found this topic and I contacted the Aquantia support by email. They send me the model number (AQC108) to download the new driver and firmware on their website. I have update the driver and then the firmware, but now the cable is not being recognized at all by windows 10.

I've booted Ubuntu on a flash drive to test it and the network worked just fine with the Aquantia NIC.

Got it!

I think I had to keep the browser window open and I closed it. Let me find a more reliable way to share it. Hang on...

Perfect, I hope it helps. I am able to imdb.com and some other random stuff that people said they were having trouble accessing. I also am able to achieve 472 down on a 400 advertised connection from Comcast so no issues there either.

Just in case anyone is having the same problems I was having, I have two identical systems with the ASROCK Fata1ity X370 Professional Gaming AM4 system with the Aquantia 5g NIC built into the board.

Both systems have the same issues:

Aquantia NIC shows connecting > reset > connecting > reset

or

Aquantia NIC would just not recognize anything plugged into it at all


I tried the beta firmware update listed on the ASROCK website and both the ASROCK issued driver and the Aquantia issued driver. Nothing worked.

I finally got in touch with Richard at Aquantia (he said to have anyone else having issues contact them at aqn_support@aquantia.com). Richard sent me a .ZIP file with a firmware update and new drivers. This is what I did:

Updated Files

1. Empty the .ZIP folder into C:\update
2. Open Device Manager and update the Aquantia driver to the ones found in C:\update
3. Open a command prompt as Administrator
4. Browse to the C:\update folder
5. Run AtlFlashUpdate.exe
6. The firmware will update to 1.5.83
7. Once the process is complete, restart your computer
8. Adapter should now work normally.


Note: I have two of these systems and these steps fixed the problem on both. When I restarted after the firmware update, both systems hung after Windows shut down and I had to manually reset them but that was the only hangup.

I hope this helps.

Edited by stupidityleak - 25 Aug 2018 at 11:37am